I recently deposited 15147 Dogecoins onto HitBTC, At this time 16/01/2022 they are worth $2,767.25, i use Dogecoins for the cheap sending fees and most exchanges use this currency. I was not expecting a price manipulation of $666.00 when i received the dogecoins on the website.
I tried to withdraw my coins back onto another exchange and received this message " Withdrawals for this cryptocurrency are offline. Please refer to the System Monitor page for updates. " . Okay I'm not worried at this point as most exchanges have wallet maintenance from time to time, but then i scrolled through the internet and i see this exchange has been having issues for a very long time with their dogecoin withdrawals
and many many angry customers. You would think they would disable Dogecoin deposits! especially when this has been a problem for what seems a year, so i reach out to them through email i get this message
" Thank you for the follow-up!
We totally understand how frustrating it must be to not be able to withdraw your DOGE for such a long period of time.
Sometimes technical maintenance requires additional effort and time. I am sorry to admit that in this case we need a while longer to complete the work on the DOGE wallet.
We will notify you by email when the DOGE operations are available again. Meanwhile, you are welcome to explore some of the other markets available at HitBTC. We support more than 500 coins and tokens.
Please accept our apologies for the inconvenience. We appreciate your patience and understanding.
--
Best regards, Victor Serrano HitBTC Support Team "
I don't know if they are encourage me to exchange my now worthless coins and pretending to be helpful or if they actually are trying to fix this issue!
All i know is, if i scroll through the internet i see many angry customers and we all get a copy and paste emails saying the same thing, and no actual support like, do not exchange your now worthless Dogecoins for other currencies until we solve this issue, our technical department needs lots more training with fixing wallet issues such as " Maybe integrating Dogecoin wallet upgrades " and not providing customers real support and encouraging customers to exchange making customers believe they are pocketing $2000.00 fees.
Anyway i will leave you with another helpful email they sent me.
" Dear Trader,
Thank you for reaching out! We apologize for the temporary inconvenience.
Our routine technical maintenance required us to temporarily shut down DOGE operations on HitBTC.
Currently we do not have an ETA for when the software update is going to be completed. You are welcome to check status of operations on our System Monitor page.
Once the update is over, DOGE operations will be up and running better than before and you will be able to initiate a withdrawal normally.
We appreciate your patience and understanding.
Have a good day!
Best regards,
HitBTC Team "