I'm aware that they're not exactly a well known brand or have much of a reputation - but I've played on most of the big names already, or those sites block IPs from my country. It has indeed only been 3 days since the email but I've had zero follow-up correspondence and the email itself seems pretty obvious to me that they've made the simple decision to not pay out. I'm aware also that they're a Betby book - and from what I hear, books who use their software are very likely to not pay. I am happy to upload a photo/screenshot of our email correspondence but wasn't sure how to upload pics here.