Unfortunately this one OP refers to actually did say payment from exchange is ok.

I'm very worried as I bought a large ICO token amount and not being familiar they accepted my payment from Poloniex as supported, however there was no mention of not using an exchange wallet to receive the tokens.
It has been a few weeks and was wondering how to get my tokens, I now understand this was wrong and have raised a support ticket with the txid with Poloniex.

Is anyone familiar or have been in this situation with Poloniex, do they have the ability to help me as they have the private key, I'm new to this and when asked for my Ethereum address that was the only one I had but is worrying how easy it is to for a big loss for something so simple.

I wish I had known better or was mentioned on the ICO not to use an exchange account, does anyone have any suggestions.

Thanks

Hi,

Just wondering if you had any luck with Poloniex support for this issue?

If you had sold it for Bitcoin (like I should've done) instead of hodling this out we wouldn't be in this situation.
Good in theory until you look at your losses that could've been gains if you had sold earlier.

My investment I made 5 weeks back will have halved by next week, I had a lot of faith in this coin seems when the hype moves to the next one it slowly bleeds out. 

I've been following this thread for sometime, I'm starting to think walonek is the only one here who knows what he's talking about.
Looking at some of the past comments predicting what XMR will be around now while re-assuring are sounding hopeful without substance.

If only John McAfee could start doing some promo again.