As a burgeoning economy, bitcoin business needs to maintain ethical standards and practices if it hopes to gain widespread acceptance. In particular, what sets apart virtuous businesses from subpar ventures is the degree of integrity, honesty, transparency, and trust that the entity cultivates from its customer-base. These are not merely platitudes and they stand as pillars of solvent, successful businesses. Bitcointalk forums are a testament to the importance of an established trust network for conducting equitable transactions.
It is apparent that Kosmo has earned his customers' trust from his dedication and diligence over the past few weeks. While some re-sellers tested the waters by risking their customers funds (e.g., group buys) Kosmo dared to be different and risked his own personal wealth to provide a well-needed service to the community -- selling only those devices that he currently holds in stock. Time and time again, and to the chagrin of prospective buyers, he resisted temptation and refused to accept pre-orders. His insistence on protecting the customer at the cost of his potential large gains speaks volumes to his integrity as a businessman.
Through his steadfastness, tenacity, and self-sacrifice, Kosmo has demonstrated his virtuous nature. He has tact and civility. He is responsive and generous. His remarks are thoughtful and honest. These are the behaviors of good business practice and the qualities of ethical standards. If he has one fault, it is that he is ambitious. But this putative weakness fuels his service and is a benefit to his customers' satisfaction. We are all challenged everyday, but don't we deserve to reap the fruits of our labor? I certainly don't think Kosmo intends to monopolize hardware re-sales. On the contrary, I think the intent behind "exclusivity" was to acknowledge that not all businesses are created equal, and those businesses that support their customers the best should be allowed to continue. Thus, the exclusive right to re-sell is a privilege bestowed to those who earn it. Kosmo's request to his customers to PM friedcat was apparently a way of demonstrating that he has earned the privilege to faithfully serve the bitcoin community. If others are indeed deserving, then they should be honored with this privilege as well. After all, re-sellers are themselves customers. Do they not deserve to be treated as such?