I recently purchased the "Unlimited" service and it has not worked anywhere near satisfactorily and remains useless to me for accurate recordkeeping. I'm happy to share my support tickets with anyone in this forum.
First, the BTC address import API failed and apparently it had to completely rewritten or new source code licensed and adapted. It was eventually fixed.
Second, the LTC address import API failed and it wouldn't properly import an address into the tool. From the support tool "This may take time to fix, we appreciate your patience and understanding.". I waited over two days without response and had to ask for an update. It is still not fixed.
These are BTC and LTC, the #1 and #6 currencies by market cap. These should be bullet proof, rock solid, at this point in the product lifecycle.
I'm posting this out of sheer frustration.
*** 11/3/19 ***
Developer fixed the LTC address import problem - testing now.
*** 11/4/19 ***
So the problem is still not fixed - import is still wrong, but in a new way! I deleted the old job and created a new one with the same address.