Did you try to message them on their social media accounts? They seem active there, messaging them might be a help, at least everyday.

Check them here:
https://twitter.com/askblockchain
https://www.facebook.com/blockchain

Once I got a mail like that
There was few more thing written in that message, I don't remember those. During that time I shouldn't receive any transaction unless someone sent it by mistake. I was aware about it. Instead of clicking the mail link I logged in to my Blockchain account and found no new tx. Then I checked the mail again, title was Blockchain.com but the mail address wasn't blockchain official mail address. So I ignored it and deleted the message. And haven't faced any issue with my account yet. Maybe it was a fishing attack by someone to access my account.

Can you confirm that anything like this never happened with you?

Since blockchain wallet is online there are many possible can be happen you might be infected or you might be phished.

That's why I stop using online wallet because we can't blame them if you contact them they will always say "that the issue is in our side not their side" and they already have reputation in Bitcoin industry.

Next time don't use their service to avoid loses.

Do you remember the address if where your coins are save?
Maybe we can check it on explorer if still has the balance and maybe it's just a bug? Because sometimes they have some bugs reporting it to their support will fix the issue by refreshing your account(Just like on Coinbase).

I have no doubt at all that most of the losses on this service are the result of phishing, but also that there have been some hard-to-explain cases over the years that have indicated that from time to time someone apparently finds some security holes he uses to hack. There is no great wisdom here, you just need to change the way you think - everything that is entrusted to another to keep is not really yours. You log in to your account, you see that balance is 0 and that's where the whole story ends - support has never been and will never be of much help.

extra33, I don't know if there was anything from this lawsuit - but you can try to contact this user -> Blockchain.com scam - lost funds

No site is impervious to hacks and malwares. Security is a two way process;
• The user has to maintain safety when accessing an account, by not downloading unverified applications, avoiding random links, not repeating passwords etc. If one clicks on a malware or downloads a malicious script, their funds can be stolen from any platform.
• The platform also has to protect the assets of its users, by using secure servers, regularly checking for vulnerabilities etc.

Do you mean they told you to use the app if you have a bad screen or error, and for stolen money, they cannot do anything about it (like refund)?

It's just between two scenarios; a) you are unaware that it's your fault why someone got to access your wallet and b) blockchain.com do some sh*t to you. What's the support tell you about the case?

We can't conclude what really happened as there is also the time wherein people complaining about service but it's their fault why scammed happen. But as you have mentioned, since other people experienced it too, what we can say is, there are more reasons now why you or others should't use blockchain.com for whatever purpose.

I understand the frustration. I don't know how much the amount involved but you really need to move on. Spread words about their sh*tty service as a form of protest if you are really sure that it's their fault.

Blockchain.com is known for common bugs but if there's a hack that happened, there's no report or news about it. Those people probably have experienced the bug.
But if it's not the bug, they probably were a victim of phishing for blockchain.com. It's very common that wallet is always the subject by those phishing website makers.

In the recent time I saw few users to post information that they lost money in blockchain.com wallet that their funds were disappeared. The latest one is someone was saying his money was gone once he moved the fund to exchange wallet.

Here we have a the case
https://bitcointalk.org/index.php?topic=5277315.0

Does your post have a reference/source?