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Showing 5 of 5 results by freavida
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Topic
Board Games and rounds
Re: BTCJam forum name verification
by
freavida
on 23/01/2015, 09:11:54 UTC
'I want to link my Bitcointalk name with BTCJam's. Verification code: 368805b2-65a7-49be-90a6-f52c389857b5'
Post
Topic
Board Service Announcements (Altcoins)
Re: Genesis-mining.com || World's leading hosted Scrypt hashpower provider!
by
freavida
on 15/01/2015, 15:24:25 UTC
Quote from: Marco Krohn (GM) on January 15, 2015, 01:17:46 PM
Quote from: freavida on January 15, 2015, 05:09:44 AM
Hi GM,

I would like to ask when will you fix the issue with delayed payout?

Thanks!

I am not aware there are problems with delayed payouts. If there is an issue please file a support ticket.

Delayed payouts can happen for three of reasons: (i) credit card payments (payouts will accumulate for a number of days in your account),  (ii) small payouts (below the dust limit, will accumulate in your account, until they are above the dust limit), (iii) no payout address registered (coins will accumulate in your account).

By the way: all transaction fees are paid by Genesis Mining, so this does not affect anyone's payouts.

Hope this helps,
  Marco



Hi Marco,

Thank you for your reply. I already file a support ticket and has some email exchanges with Craig Kiltie. He said that they are discovering issues after the upgrade last week, they thought it was already resolved but they found out that payouts have not been going out properly for those with contracts that were purchased or upgraded over the last few days.

I purchased a contract last January 12, 2015. I just want to know when will be the target date of restoration. As a newbie I am a bit anxious though your customer service answer every e-mail/questions that I have. I plan to purchase additional hash power on my current plan if the result is good.
Post
Topic
Board Service Announcements (Altcoins)
Re: Genesis-mining.com || World's leading hosted Scrypt hashpower provider!
by
freavida
on 15/01/2015, 05:09:44 UTC
Hi GM,

I would like to ask when will you fix the issue with delayed payout?

Thanks!
Post
Topic
Board Service Discussion
Re: Genesis-Mining Review
by
freavida
on 14/01/2015, 10:54:05 UTC
I just got an email from Craig Kiltie of Genesis Mining, he said that they are still encountering issues after the upgrade that they did and they their tech guys are looking into it now.They will send the payout and the payouts that they owed from the previous days.

This is one of the reason why I choose GM. I have read a lot of reviews regarding them and most of the reviews vouch for their good customer service. I hope GM can resolve it quickly.
Post
Topic
Board Service Discussion
Re: Genesis-Mining Review
by
freavida
on 14/01/2015, 03:27:16 UTC
Hi,

Newbie here. I just purchased a lifetime contract with Genesis-Mining last January 12. My question is based from your experiences, how long you need to wait for the first payout to reflect on your account?
By the way I have watched your daily update on youtube Mr. IanFoxley Smiley