I made a first order 1200€. I sent many emails, no answer. I got it in about 2 and half weeks.

Second order about 8000€ and now they are asking for Yoti verification, that is not honest and serious.

What does cause the trigger?

    If your order is more than €10.000
    or if all your orders combined add up to €10.000 or more

Email support never answer to my emails. So Bitgild can you respect your own rules and ask verification ONLY above 10k€?
If I want to share all my private details I would just go to all cheapest gold sellers and that would be fine.