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Showing 5 of 5 results by gawminershelp
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Re: GAW ZenCloud ZenPool Hashlet - does it really exist? ALWAYS MAKE MONEY :-)
by
gawminershelp
on 14/10/2014, 18:27:15 UTC

>implying that I have received any kind of payout today
>mfw
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Re: GAW ZenCloud ZenPool Hashlet - does it really exist? ALWAYS MAKE MONEY :-)
by
gawminershelp
on 27/09/2014, 21:44:55 UTC
How do you add amps to the Genesis and Solos?
How does one get to Suchmoons screen with the +
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Laughably abysmal GAW Support
by
gawminershelp
on 31/08/2014, 18:16:48 UTC
The customer support for GAW is so horrendous it is laughable.

If you were to call GAWMiners right now at 866.554.5861, you will experience the following, regardless of which number you press afterwards.

1. We're sorry, all our agents are busy assisting other customers. *hold music*

This is repeated again and after some more hold music....

2. All agents are unavailable now. Please leave a message.

This has happened many, many times without fail, all lasting for the EXACT SAME amount of time, meaning that there are no agents busy assisting other customers.

If one wishes to contact GAW Corp, they need only dial the number 888.978.4143 available on gaw.com.
The message says that "you have called outside our normal window of 8-5 EST, which I called during. It then gives you the option to select what you need. I pressed 2 for support, upon which the line promptly disconnected. No option to leave a message. Nothing.

 I've given them the benefit of the doubt so many times. It's been ten days. 

Their service is abysmal.
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Re: GAW Miners Hashlet...overall negative experience
by
gawminershelp
on 30/08/2014, 13:48:56 UTC
You can choose to believe it or not, but I posted the credit card confirmation

And I understand mistakes...but nine days with no resolution is a bit much.
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Topic OP
GAW Miners Hashlet...overall negative experience
by
gawminershelp
on 30/08/2014, 13:25:46 UTC
9 days ago, I tried to purchase a single megahash hashlet from them.

I entered my credit card information and hit continue.  I then got an email from my credit card company saying that the order had gone through as shown here  http://i.imgur.com/bAB1A4b.jpg

I sent them a ticket within ten minutes and it took six days for them to give any kind of reply, which said that "it did not go through"

This runs contrary to an email from my CC company and my CC statement, saying that it went through. I contacted them again and called support many, many times, and never was I able to accomplish anything.

I just want to get some closure on this since the price of the Hashlet is now 250% higher for the same thing and I'm out the money that I gave them.

At least I made a small initial purchase before the planned larger one....

I do not plan on dealing with them in the future, and suggest that you do the same.