A couple of comments on this -
We are doing our best to give WinMiner users robust withdrawal options, low withdrawal thresholds and low fees. This results in tons of transactions using all the payment options available which we diligently operate for you.
Supporting a large number of BTC withdrawals every day, together with the fact that most users opt for the low fee option and a highly congested network ends up in transactions which wait for the network load to subside in order to get confirmed.
Our BTC payment method is standard, it is the same one we have used since day one and the chain you are referring to, which is caused by the delayed confirmations, is how the blockchain operates.
Here is some current information to put things at perspective:
- There are over 183000 unconfirmed transactions on the BTC network - see here
https://btc.com/stats/unconfirmed-tx- To have a transaction confirmed pretty quickly the current recommended fee amounts to no less than 16$
On a side note, each such unconfirmed transaction holds up not only the amount withdrawn by a user but also another amount that belongs to WinMiner (a BTC requirement), so our interests are aligned with yours in getting this resolved asap.
There are a couple of things that we do to address this BTC network situation:
(1) We keep re-broadcasting these transactions to help them get confirmed
(2) We have temporarily disabled the low fee BTC option and introduced an Economy fee (together with the High fee) - which appears to be sufficient to get the transactions confirmed
(3) Should transactions be abandoned and money returned to WinMiner we will of course restore your balances.
(4) We are showing a notice to anyone choosing BTC withdrawal advising of the possible implications and suggest preferring ETH and LTC
Hope this will be resolved shortly...
At what point will that whole "abandoned and returned" thing happen? This transaction is getting old enough to vote.