We have reached out to you, even after the rules violation, and returned the amount of your last deposit. Any funds exceeding that sum were voided. Also, we strongly recommend familiarizing yourself with the rules regularly to avoid any misunderstandings or situations like this.

We have already provided a detailed response to the concerned person, explaining that participation is restricted for players from Russia: https://vave.com/information/terms-and-conditions
Unfortunately, it appears that the player did not read our casino policy. It is quite common for players, when they are dissatisfied with the response of a gambling platform (without exception), to resort to using strong words such as 'scammers' or 'racists' in an attempt to exert pressure on the platform.
We firmly believe in transparency and adhering to our rules. If you would like to learn more about Vave casino, we invite you to join our Discord and Telegram communities, where you can interact directly with players and see how much we care about their satisfaction.
Last thing, you accused our platform without even checking the previous answers, which means your forum participation is not based on facts. Furthermore, after conducting a brief investigation into the platform you are promoting, we discovered that it appears to be a suspicious platform according to Scamadviser: https://www.scamadviser.com/check-website/moneypot.com#google_vignette
Therefore, it seems you are encouraging people to use a suspicious platform while taking advantage of your high-ranking membership @BenCodie, which raises questions about your credibility.

We would like to address the issue previously discussed and express our understanding of the emotions and frustration you may be experiencing as a player. We want to make it unequivocally clear that we do not engage in any form of discrimination based on ethnicity, race, religion, sex, or geolocation. However, we are bound by regulatory requirements, licensing terms, and legal obligations that may appear unjust to some users, and regrettably, we have no influence over these aspects.

Regarding the absence of this information in the Russian version of our Terms and Conditions, we kindly direct your attention to the following page: https://vave.com/ru/help/sportsbook-rules Section 2.18 states: "In the event of a discrepancy between the English language version of these rules and any other language version, the English language version shall prevail."

We hope this explanation clarifies the situation, and we remain dedicated to providing a gaming experience that is fair and transparent for all of our users.

This is not the first time I have come across this kind of situation. Mostly on forums, people who face such difficulties do not read the rules very carefully. I'm not defending Vave, but on the other hand, there was information that residents of your country are restricted.

OP, I just checked out your complaint on casino.guru.

They are waiting for you to come back with some evidence and screenshots. Have you shared that info with them already? It would be a smart move to do it before the deadline, rather than letting them close the complaint.

Let`s count. I marked all operations in your start post.
You deposited 27,500. Your withdrawals: 12,500; 12,000; 3,000. Summary we get 12,500+12,000+3,000=27,500. So it looks same with your deposit, isn`t it?
May be i mistaken somewhere, but not in maths, may be you missed something or i don`t understand something.

So, if i understand right, they returned you only your deposit. On the one hand, they wrote about ban, but on the other hand, they wrote it only on one language. I can decide who is right but the OP just spent lots of time without profit and the casino didn`t lose. The result is about zero except time. It is not fair for both sides but it is the optimal decision as for me.

I don't think he created many threads, he only created this thread and posted it on the casino's ann thread, I don't see how that would be spam

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well, as far as i know ( i could be wrong ) but the sanctions are not prohibiting all citizens of russia not to play in online casinos, now if i am wrong and online casinos are prohibited from accepting people from russia then even if in the casino's totes do not mention anything about Russian citizens they could confiscate your money claiming that they are complying with international laws. From what I read of the response from their representative at this casino, he said that the casino did not confiscate anything, I confess that I did not understand what he means by that, if he is saying that they did not confiscate anything in your account and you are saying that you had money at the casino, then he said he asked you to send your username, you already sent him your username?

something that I see as being very strange is that the casino representative here on the forum ran to say that there was no deduction of money from your account, funny that he says that he found that, but when you showed him that money was deducted from your account then he then asked you for your username to go check your problem, I wonder why the casino representative ran to say that there was no deduction in your account and he still says that he found it, but then he asked you for your data? this is not a good sign, it looks like the casino is creating some kind of excuse for not paying you mainly because then it says that people from russia cannot use the casino, with that it is already clear that unfortunately these guys are not going to get you pay nothing

they already have an argument for not paying you, in their next answer they will say that because you are a Russian citizen and you have used the casino, so they cannot pay you and your account will be closed, I hope I am wrong in my prediction, but knowing the new casinos , I do not doubt that these will be their next answers, unfortunately casino tos are used as weapons by many new casinos, even when there is nothing in the tos they will add something to serve as an argument for not paying

I also noticed that they inserted rule 2.1 into their Terms of Service (Russian translation) today. This particular item wasn't there yesterday.

Have you considered bringing your case to their licensor and filing a formal complaint? Also, since it seems like you're in the right here, why not explore third-party mediation? In my experience, the following are reputable mediators:

https://thepogg.com/
https://www.casinomeister.com/
https://casino.guru/
https://www.askgamblers.com/
Even if they choose not to respond to any of the mediators listed above, it could still negatively impact their reputation on those platforms.


ps. I edited your quote to show the screenshots.

By your definition of “winnings” means your original bankroll plus your 1.5K profit is hostage on the casino?

Do you read their ToS before you play? They knew the fact that Russian players is typically restricted to play in the online casino due to the license requirements. They are using this to hostage your money which they really have a claim in technical perspective due to ToS violation. I’m not aware how the ToS of Vave.com looks like but reading their recent answer to your queries seems like they using your locality as trump card to hold your funds which is really shady.

But they should atleast refund your original balance and confiscate only your profit. This is the downside on playing to casino that you knew that you are violating their ToS simce your country is sanctioned on most services outside your country. They will surely allow you to play and lose but they will do this scammy trick when you are on profit side.

no one answered me about when the rule was introduced at the expense of Russian players. Because on the forum they wrote to me that they did KYC on vave.com a week or 2 weeks ago and everything was fine and they took their money from you.

I created an account on August 1st and at that time there was no item about Russian players.

Hi,
Please note that any kind of sports betting or live betting for players from Russia is strictly prohibited and it's a requirement of our licensee. Also, we reserve the right to confiscate funds and block an account if it is proven that sports betting was made by a Russian citizen.
https://vave.com/information/terms-and-conditions
Thank you.

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you might wanna read upon his post further. He literally said that he once was able to withdraw money form vave.com until he tried one day to do so and was disallowed, he got hit with a new change in their terms agreement that specifically bars russians from playing in their site. Such a change was weird and so they contacted him, under which they compensated the guy for the trouble with some extra as well. This is clear admission of guilt and a massive misplay on vave's part. Not in any way whatsoever the gambler's fault. He's borderline scammed if not for the fact that they paid him back his winnings and extra bonus for the trouble. which reinforces the fact that these gambling sites and casinos should always inform their players of changes like these.