To all Synereo investors,
If you check your BnkToTheFuture account you will see that your AMP balance has been added to your account for all that were entitled to AMP (This may not apply to you as the minimum investment for the AMP bonus for equity investors was $1,200). The Synereo team has sent us the AMP, but as per the terms they can only be withdrawn at the same time as those that purchased AMP directly from the Synereo website to ensure all AMP are available at the same time.
For now you can check your AMP balance by clicking on the Financials section of your account. From there click on BF Balance and change the currency to AMP to see your AMP balance.
You are able to request a withdrawal but it will not be processed until the Synereo team confirm that they are releasing AMP to those that purchased AMP from them direct.
You will also need to have uploaded your proof of residential address and photo identity document before any withdrawal can be processed. To prevent any delays receiving your AMP please make sure you upload these documents ASAP and if you want to fast track your identity verification please also send a support ticket and let our support team know that you intend to withdraw your AMP ASAP and therefore would like us to fast track your ID verification. We will do all we can to do this faster but we normally take up to 48 hours to verify identity so please do not delay this.
The Synereo team calculated how many AMP you are entitled to based upon the time you invested and the offer at the time, so if you have any discrepancies then please let the Synereo team know (
hello@synereo.com) and they will need to contact us to make any changes should they authorise them.
We have not been given a date for this yet as the Synereo team are working on the final developments that require the OMNI wallet development team to help them. Once they have confirmed this is complete we look forward to getting your withdrawals processed as fast as possible. We expect this to happen very shortly, however, so please make sure you are prepared to withdraw your funds if you wish to do so.
The Synereo team recommends storing AMPs in cold storage. See instructions here.
Please remember for security all withdrawals are processed manually by our payments team once a day. We will do our best to process them as fast as we can for you.
We thank you for investing with us and we look forward to getting the word from the Synereo team so we can process all withdrawal requests. Once this is complete we will move to finalising all the legal paperwork so we can issue all investors share certificates for those that invested rather than backed Synereo. This is already underway.
Happy Investing