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Showing 10 of 10 results by iuc
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Topic
Board Economics
Re: Martin Armstrong Discussion
by
iuc
on 21/08/2019, 03:18:37 UTC
Would anyone care to share what Martin Armstrong's private blog say about gold at the moment? I think his macro views are worth listening to, but Socrates is a waste of time and money.
Post
Topic
Board Bitcoin Discussion
Re: Andreas M. Antonopoulos testimony for Australian Senate
by
iuc
on 05/03/2015, 02:54:01 UTC
OT: Whenever someone says Mr. Antonopoulos I think of Snuffleupagus from Sesame Street.
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Topic
Board Service Discussion
Re: Bug in igot.com futures trading? Just lost over $225
by
iuc
on 28/01/2015, 05:46:22 UTC
I received the wire transfer today. It took six business days, which is within the time period they indicated:

Quote
Please note: it may take 3 to 7 business days to receive your payment in your verified bank account. Established accounts can expect money within 3 business days.

I'd been a bit worried after Googling igot and reading about a number of issues people have had with them, but my experience has been good.
Post
Topic
Board Service Discussion
Re: Bug in igot.com futures trading? Just lost over $225
by
iuc
on 20/01/2015, 07:49:50 UTC
Did they also erase your doubts about why your order was executed? Were you wrong in assuming the meaning of a "trigger" or is there a bug on their site?

There's no bug in their site, it's just that their future trades aren't explained very well on their help page. They only offer one type of future order (a limit order), but they don't call it that.
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Topic
Board Service Discussion
Re: Bug in igot.com futures trading? Just lost over $225
by
iuc
on 19/01/2015, 07:55:06 UTC
Wow! igot just erased any doubts I had. As a one-time goodwill gesture they reversed my trades, putting me back where I started. That's what I call great customer service.

Their response times to support requests are slow (usually 24 hours), but they appear to have just one person working on the support desk.

The only part of their service I haven't tested is how long it takes to withdraw currency to your bank account. Stay tuned...
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Topic
Board Service Discussion
Re: Bug in igot.com futures trading? Just lost over $225
by
iuc
on 15/01/2015, 08:10:27 UTC
The latest update is that they said they'd reverse the transaction and this should happen in about 24 hours. That was three days ago.

Think they might be taking the piss?
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Topic
Board Service Discussion
Re: Bug in igot.com futures trading? Just lost over $225
by
iuc
on 07/01/2015, 20:48:18 UTC
They're very slow to respond to tickets.

Julie at igot "sees my point" and is going to raise the issue with Rick to see what can be done. She said to allow a few days to get back to me. It could just be a delaying tactic - we shall see.
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Topic
Board Service Discussion
Re: Bug in igot.com futures trading? Just lost over $225
by
iuc
on 04/01/2015, 00:57:18 UTC
I guess I'll just have to wait until I hear back from them.

I assumed it would work the same way as a future buy order on a stock exchange (order not triggered until the stock trades at your trigger price).

This gives me a sick feeling in my stomach, especially since the price is now down to $287.
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Topic
Board Service Discussion
Re: Bug in igot.com futures trading? Just lost over $225
by
iuc
on 04/01/2015, 00:29:56 UTC
The reason I set my buy price at $315 is I didn't want to buy until bitcoin was in a confirmed uptrend.

The igot help page says a future buy ordered won't be triggered until the market price (which they display on their home page) reaches your trigger price. The market price was $15 below my trigger price!
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Topic
Board Service Discussion
Topic OP
Bug in igot.com futures trading? Just lost over $225
by
iuc
on 04/01/2015, 00:11:03 UTC
Firstly, before anyone asks why I'm using igot, they were the only bitcoin exchange I could find that accepts bank deposits in my local currency (New Zealand dollar).

This morning, when the bitcoin price was hovering around US$298-300, I created a future buy order on igot that would be triggered if the bitcoin price increased to US$315. What happened next was my future buy order was executed immediately at the price of US$315!!!!! I think my heart skipped a couple of beats at that point.

I've opened a support ticket with igot, but it says to expect a response in 24 hours. I've requested that they reverse the trade at no cost to myself. Hopefully they'll do the honourable thing. If they don't, is there anything I can do?

Here's a couple of screenshots to prove I'm not making this up (the timestamps are for my local time zone, which is GMT +13 hours):

http://s15.postimg.org/58w5h2ld7/Capture_1.jpg

http://s17.postimg.org/tyl990pun/Capture2.jpg