I exchange only small amounts. They do have crypto to Fiat in the UAE.

I only use their platform occasionally, mainly to exchange crypto for fiat. I keep a very small amount of funds on the exchange, as I primarily trade on DEXs. I no longer trust centralized exchanges (CEXs).

Recently, OKX requested additional verification documents (not related to ID) concerning my trading activity and investment returns. I’ve been a trader since the platform was known as OKCoin back in 2014, and they already have access to my trading and investment records. Nevertheless, I submitted statements from Coinbase, Deribit, and my bank — but they keep rejecting them without providing any explanation. The responses feel automated, and it’s nearly impossible to contact anyone directly, as their customer support team doesn’t have access to KYC matters.

Honestly, it's frustrating — centralized exchanges (CEXs) continue to be a painful experience, even when you follow all their rules. That said, I must acknowledge that my KYC experience with other exchanges like Coinbase and Deribit was much smoother, with their teams actually communicating throughout the process. Unfortunately, the OKX team has been a complete disappointment.