Official announcement:

About the down time ,
Time : 2018-01-19
First let us explain what is coinsmarkets , we are based on 2 investor , 1 admin , 1 coder , 2 senior support and 4 general support .

In November last year 1 of senior support left the team , It is hard enough to hire a new one , this work is based on a lot of trust , so we still waiting for correct condidat .

 

Now let's move to the issue , in December we experienced a lot of new users and huge volume , we were ready for double or even triple volume but in our case it was 10x +.

From here all kind of problem start with servers ,

Now add to that the last senior support remaining have some family issue and was forced to be off  most of the time .

In addition to all that there was some db corruption issue we faced due to the overload and later hosting issue.

 

So a lot of work to do with a lot of missing stuff.

 

Please understand that in exchange you can't just go and hire someone and trust him millions of dollars .

 

We are sorry for lack of comunication about issue we have thought that people already trust us enough , and we invested 100% of time in restoring the site .

 

Now issue with hosting , hosting complained about a lot of fraud report from users about our service . We find this really hard to explain , it is clear that not even a single coin has moved from our wallets , and once again we are here to stay ,

We have not even released 10% of our road map , there is a lot of new future to be added in the nearest future.

 

A week ago we started negoation with new host that can accept similar service , we initiated the move ,

The Database was fixed yesterday night .

 

Now remain to setup new servers , few fix here and there and service will be restored ,

 

We write our news only in coinsmarkets news section , any twitter , chat msg etc is a scam ,

Again Official Coinsmarkets message are written only in coinsmarkets news section .

How stupid must one be to say they are scammers... It is business, which crashed due to too huge interest, so they are getting new servers to earn much more money from fees. It is shitload of data so for sure it is time-consuming process to setup the new servers.

What I hate about their team though is that they are absolutely ignorant and ammateur in terms of support and communication with customers... I don't know anything apart from scraps of information refreshed every 1 - 2 days...

I have open order which I need to cancel, so I spam F5 button for the last several days - I don't even know what will happen with the open orders - again no communication at all. It is frustating as hell. For sure I am moving out of this exchange asap.


I don't get it why they cannot send daily updates in form of email describing current progress and estimated time of relaunching the exchange. Instead they left a chat running with lots of trolls having time of their lifes by pretending to be admins and posting fake announcements.


I guess CM team must be some old school team with business approach relevant to the website's design

Hi,

does anyone know if the open orders are cancelled?

I had an open sell order once it crashed and the coin's price went very high, so now I don't want to sell in such low price.

I would much appreciate response from anyone from CoinsMarkets or some user who already had experienced similar crash in the past.