i swapped before 25 sep and they didnt mentioned any sending email to them for swapping, but even i sent email to them to inform i swapped my first 1000000 VTA to XVP. but these guys saying the same thing and trying give me back my 2000000 VTA which no useful for nothing now.
my XVP adress to have my 2000 XVP is VW2bRp5kDrstDTuCYSxLSkNJaSP9r8rRg1