Hi Albert,
I know you are a very busy man and a developer dedicated for developing and maintaining the code for your product, but if you pay a visit and few minutes of attention to your FAQ page, exchange section, ...
just click on the links, you will see the result. put your self in the place of a new visitor who knows nothing from your asset, he is not a programmer nor a technologist, just an investor who wants to know more. see what will you get from those links.

i know it may look minimal to you, but i'm telling you, it will put bad taste in his memory. maybe just keeping poloniex for time being and putting getpasa to a sub section as the place to get wallets would be a better choice compared to putting 5-6 not working links for the exchanges there?

thanks for everything you are doing for human community.

Hi
I tried to send this post in private but seems you didn't activate the ability to get private messages (maybe intentional).

I have some friends in social media(Telegram, and twitter to be precise) that live in Iran. If you recall, recently Bittrex showed a very surprising, yet nasty and shady behavior. I recall that these people constantly asked them by thickets that if it's ok for them to trade on that website (We all know their country fell under sanction rules) and the answer was always the same : "you are welcomed to trade here". Then, suddenly, without any warnings, they blocked all of their accounts, closed their orders from order book, and even blocked the ability for them to withdraw their money and won't even answer their tickets!

On the other hand, poloniex, announced that they will ask every member to verify their identities, yet, if they would prefer to stay anonymous for what ever reason, the website would only close their orders and would not let them trade, BUT, they would still have the ability to withdraw their money from website.

And to top this complex matter, bitfinex, says in their legal page that Iran is not allowed to use their service, but time and time again, when people contact them, they say that it's for fiat transfers and as long as people would deposit crypto and ONLY withdraw crypto, they would be ok.

I live in UK, so this matter won't effect me myself, but unfortunately these people can't speak english as fluent as I can, so I vulenteered to help them and ask you :

1- What will be your policy against Iran, please be honest, some these people lost almost their entire life's saved money in bittrex and they are really on the very edge of disaster in real life.
2- What is your policy for those who would ONLY deposit and withdraw crypto and NOT ANY fiat, would they need any sort of identity verification? What if they want to stay anonymous? After all, one of the main reason behind the birth of crypto currency was people's privacy money wise, a fact, that unfortunately, these days are totally ignored!

also, on a side note, there are two things that I personally like in trading view as a pro trader : DOM and the ability to move the orders around on the chart itself, your test workers can easily see what I mean by opening the DOM and use paper trading, is there any plan to add these features? maybe you can do the same approach Binance did? two pages, one basic for not so professional traders and one advanced (although it has tons of issues when i test played with their charts) that has more complex UI and gives more functionality?

one last question, you may know that Pascal Coin is almost monopolized by Poloniex simply because the project never had ICO nor Presell or Premine, so, many exchanges asking developers for sort of share just to let their coin in, and the team has nothing in their hand. did you consider adding Pascal Coin to your exchange? that by itself can drive nice volume on that market toward your website. If you read their white paper, it's one of few real COINS that will never have issues for block size or limitation like that, their wallet, you have two ways of getting it, 1- Become a Miner and mine at least one block to get your address, 2- Buy the wallet from Getpasa.com using pascal coin. the interesting part is that, the number of wallets are NOT unlimited! so, if the project gets success, even their wallets would gain value in long run after few years that no other person can get a new wallet. in other words, people have to share wallet (possible by using the payload section to identify the owner) or buy it from eachother and the security is not an issue because you can easily put password on the wallet. they have very active, responsive and willing team with clear plans for future. please consider adding this coin (they really deserve it) and get it out of poloniex's monopoly!

Thanks for your attention and help

I have one very very important question and that is regarding stop loss and trailing stop system, for example, in poloniex, when you put a stop loss and the market shoots down passing your stop loss, most of the time the trigger won't be activated or it will simply put a limit order in the order book effectively making this stop loss useless.

the main purpose of stop loss and trailing stop is to close your position, for example, lets say i have 10 eth and i want to put a trailing stop with 30 dollar, what i expect to see, is that if my trailing stop hits, it will sell the amount i told it, regardless of what is happening in order book, but what poloniex does is that it will put a simple sell order and the market can completely ignore that order, in other words, making that stop loss or any other similar system useless.

so, the question is, how does your system work?

also, in the picture i see that you are using tradingview for charting, nice, but, did you ever test the paper trading system on trading view itself? give it a try, specially it's DOM and the ability to move your stop and take profit in the chart view itself and how they behave, maybe then you will better understand what a professional trading system should behave like (no offense but i never saw a similar thing in crypto but i saw it on forex trading softwares like ninja trader etc...)

Don't fool yourself, which authority would force you to MANIPULATE the market? I am really interested to see WHICH authority would force an exchange to manipulate the order book by canceling the orders?

some thing that many of you are not paying attention to is that, when any exchange HAS the ability to CANCEL the ORDERS, it means that, from day one, the programming staff put the code into the trading engine to give them the ability of manipulating the order list! now, the serious questions :

1- if they have the ability to cancel the orders, who can guaranty that they don't have any other shady abilities regarding the market?
2- during the past months and years, how many of those orders we saw in the order book were fake?
3- how can they reassure us now, that any of those huge buy or sell orders that was manipulating the market was not a fake order from their side?

remember guys, these are serious problems. No sane development team would add such ability to system for manipulating the order book via code or even via SQL commands. WHY? lets see

1- if they let the manipulation via code, any serious programmer may get his hand on the core and using reflection, even the most secure parts of your code is in his hands to use, in other words, a hacker can EASILY use their code against them and erase all the orders from order book and start manipulating it more and more

2- if they do it via SQL, it's even worse, SQL injection attacks are well known. a sane programmer would certainly use encryption to encrypt data before going into data base and decrypt them after getting it out of data base. if they encrypted the data, a sane and safe encryption would work in such a way that simple or even complex SQL commands would not be able to track the date or the price or anything else to erase the order

long story short, their developers GAVE them the ability to MANIPULATE the market via their trading engine FROM DAY ONE !!!!!

same principle can be added to when the market rises and THEY DID cancel out orders !!!! don't forget that part

few days ago, I got an email from bittrex, some parts of it was interesting, now, today, an article was written that cause me to LAUGH AT BITTREX

let's take a look at some things, from the email i got :

Removing stale orders:  Effective today, Bittrex will be removing orders that are older than 28 days.  As we’ve communicated in the past, many of these orders have no reasonable expectation of being filled and clog the order books.

now, SHIT HEAD BITTREX, who are you kidding? order books, at the programming back end is just tables on SQL data base. clogging data base? DO YOU EVEN KNOW WHAT IS SQL DATA BASE?

Raising the minimum trade size

Really? who are you to dictate me how much i can trade?

Creating minimum tick sizes

Who are you to dictate me the tick size i want to use?

A general statement about market manipulation tactics:  Bittrex actively discourages any type of market manipulation, including pump groups.  Consistent with our terms of service, we will suspend and close any accounts engaging in this type of activity and notify the appropriate authorities

Now, this is the laughing part, on one side you are saying that you discourage market manipulation, on the other hand you ARE manipulating the ORDER BOOK, you ARE manipulating the TRADE SIZE, you ARE manipulating the TICK SIZE,... what else is there to be MANIPULATED?

Now, you are including pump dump group, you kidding me? aren't you the one closing the wallets right before many pump or dump moves in your market time and time and time again? aren't you the one that manipulates all aspects of the market (order book, trade and tick size)?

As a trader, when i decide to take a position, I would think that what I see in the order book is THE REAL DECISION PEOPLE MAKE IN MARKET. how would I know you didn't manipulate the order book? when i want to put orders, I want to have flexibility in my money management policy and price decision making, and again, YOU are FORCING me to make different size on my trade size and the price I want to use, FORCING ME TO HELP THE DUMP OR PUMP.

At the end, no matter what nice words you use, you are just fooling newbies and kids, not a professional who can see your motives and moves.

even if that was the reason, blocking the access to the balance is not a PROPER way of handling things, we had seen issues like that on many different crypto exchanges, Poloniex, Bitfinex, and many other ones had issues with different countries (Bitfinex even had problem with USA people), but in NONE of them, the user got his/her account BLOCKED and they never had problem with ACCESSING THEIR MONEY. only thing they had to do was to remove their balance within a given time and for that purpose, those few people had full withdrawal access WITHOUT limitation to empty their balance. having issue with a country DOES NOT mean you have the rights to BLOCK ACCESS to a person's money and balance!

I hope Richie and other staff are getting ready to pay for the consequences of blocking access to people's balance without orders from judges or governments, because, let's face it, we trade, we use stop losses, we move with market, when we don't have access to our balance, when we can't put any stop loss or any order, any profit loss, or any money loss, is considered a consequence FORCED by the bad support and wrong move from website, and those type of consequences, will be paid by them no matter what, and i assure you, there are people out there that are already seeking lawyers for this. i hope you are ready for such a thing Richie

my dear friend, one of the things i look for in any money trading platform is customer support, in forex for example, the moment i get electricity cut, i can phone call support staff and ask them to "get me flat" in less than 20 seconds. provided we never saw this level of support in crypto yet, but not answering any ticket other than an auto replied one for near a month,.... THAT is a new record !
i am a user of tradingview website, it happened that in a single day i opened 3 tickets about using their script language for 3 different problems, a SINGLE support staff replied to all 3 of them in less than 2 hours, and the answer clearly showed that he had contacted their programming department and got the response, all of that in 2 hours for 3 TICKETS. how hard would it be to START answering tickets? if they did it by now, at least HALF of the people complaining would know what to do, and again, using an automated response is NOT called customer support!

The only people who are not blocked from those countries, are accounts that has 0 or very small amount of balance. any significant amount of balance, and they are blocked, without any reasoning or support
to make things worse, many of them had enhanced verification, and if you google for bittrex, near the end pages in result, you will see Ryan's reply to a ticket asked in 2016 specifically about one of the countries above and the reply clearly says that it's ok and people from that country can work on the website !

you see, my dear friend, the root of the problem is the lack of proper information from bittrex team about WHY did they block the accounts, THAT is the main issue, believe it or not, people of my group had total cache over 300k dollars in bittrex, that may look small compared to the volume of an exchange site, but to give you a comparison of how big it is, that amount in my country worth billions! total salary of at least 10 people for 5 years without spending a penny! when this big money gets blocked WITHOUT telling WHY, many questions rises.
it's long time and knowing issue that many many times bittrex blocks wallets right before big moves in it's market, that by itself, is a very shady move, but, we didn't make a single noise, and learned how to compensate with the issue ourselves.
all in all:
1- when you look at their behavior, when you search the linkedin website and you find that bittrex has OVER 80 staff working, then you CAN'T sat they are struggling with staff numbers
2- when you and your members time and time again, before starting to work in their website had asked if they are ok with your country and they SAID YES, and now, they block all people from your country WITHOUT warning or giving a time frame to withdraw from their site.....
3- when 80 staff members FAIL to reply to a single ticket from people from YOUR country.....
4- when ENHANCED accounts got blocked WITHOUT explanation.....
5- when all of this happen NEAR the fork of BTC, and possible retraces.....
6- when when when.....

you would only sit and think about one or two possible conditions :
1- bittrex was FORCED by government to take actions against your country, then the question is WHY NOT LETTING WITHDRAWALS like poloniex or other websites that have same condition?
2- bittrex is USING your money for his OWN benefit by investing and trading it behind the scene
3- bittrex is going in the direction that WILL cause it to become another crypto scam in near future

now you see, to avoid all of this NOISE, POSSIBILITIES, GUESSES,..... it could be done with a SINGLE, SIMPLE, blog post by their staff, EXPLAINING the reasons and the root of the problem CLEARLY, something they are NOT doing !!!!!

I won't repeat myself, but if any one interested, here is my post in the bittrex forum thread :

https://bitcointalk.org/index.php?topic=463202.msg24132287#msg24132287

so far i tweeted all the support members i knew and tweeted to the main account, giving them the same link as above, but i suspect, they will ignore it, as they did with tickets!

the way i see it, the way bittrex is behaving, the way they constantly block and release different wallets right before a big move in the price, the way they suddenly block over 300 account without reasoning, the way they ignore tickets, when the support members are not even online for over 10 days, all of these factors, indicate one single yet simple thing, bittrex is worst and is going in the direction of becoming the next scam exchange

there is one issue regarding the way they ask for passports, naturally, any website that asks for your license or anything else to confirm who you are, SHOULD remove it from their data base AFTER confirmation, but, THEY DON'T !!!! go figure the rest
Also, if you read the post above you, there were many people who HAD verified accounts using their passport that now have disabled accounts

I won't repeat myself, but if any one interested, here is my post in the bittrex forum thread :

https://bitcointalk.org/index.php?topic=463202.msg24132287#msg24132287

so far i tweeted all the support members i knew and tweeted to the main account, giving them the same link as above, but i suspect, they will ignore it, as they did with tickets!

the way i see it, the way bittrex is behaving, the way they constantly block and release different wallets right before a big move in the price, the way they suddenly block over 300 account without reasoning, the way they ignore tickets, when the support members are not even online for over 10 days, all of these factors, indicate one single yet simple thing, bittrex is worst and is going in the direction of becoming the next scam exchange

Ok, I tried to keep my silence until now, but i can't sit and read you repeating yourself, WITHOUT even understanding what is the situation, at least, please read this one response VERY carefully :
1- Bittrex had a "slack" support chat, many of the people complaining here opened a SINGLE ticket and sent the staff their number in SLACK
2- When they didn't get response from staff (not in slack nor in ticket) they complained to them in slack and many of them got BANED from slack without reasoning nor explanation
3- even if Bittrex had 1 SINGLE support man, handling 600 tickets wouldn't take more than 20 days (30 tickets a day is nothing for a regular support)
4- NOT explaining WHAT is the root of the problem from Bittrex causes more DAMAGE both to people and to their own reputation
5- NOT telling any estimated time about WHEN and HOW the issue can be solved is another part of the problem

Now, BEFORE you start typing about being POLITE, please tell me,

BANNING WITHOUT REASONING,
NOT GIVING INFO ABOUT THE ROOT OF PROBLEM,
NOT ANSWERING ANY OF THOSE 500 TICKETS SO FAR (Not even one from my country Iran)

do YOU consider these behaviors POLITE?
if you say yes, then i would really suggest you to go and visit a psychiatrist because i would say your judgment is corrupted.

but for those who are wondering WHO am I?

I am a medical doctor at the age of 40, a person who trades crypto currencies to be able to help his family's economic situations, living in Iran does not mean every single person is some how a terrorist or works with those type of organizations, I even explained in my ticket to the staff that I am an admin of a telegram group containing over 360 traders that where working in bittrex and ALL of them got their accounts disabled, and so far NONE of them got any LEGIT response other than a repetitive post sent using a bot, so far THAT is my only ticket and THEY didn't even bothered to communicate with me, i even provided them screen shots of the telegram group showing the number of members and me being it's admin, considering that the name I use in telegram group and in bittrex are the same, and if you even want to i can show you my very OLD facebook account with my name on it, the least a support team could do was to communicate with me knowing that I could relay their message to over 360 people who have the issue with THEM, THAT would reduce the job they had to do drastically.

BUT, so far, not even a single member of my group GOT a single answer to their SINGLE ticket. so, stop repeating yourself and understand that people who are complaining here, TRIED to be POLITE, TRIED to HELP STAFF, TRIED EVERY THING they could to solve the problem.

When you get no reasoning for the counter party's action, when the only message you receive is that you violated the website's law (a typical message when you login to your account), and when non of the staff, I DARE THEM, come forward and TELL TO MY FACE, what RULE did I VIOLATED?,.......

Yes my dear friend, you don't even understand the root of the problem and you just repeat your nonsense words time and time and time again, if you want to, I can PROVIDE you with the content of the TICKET and the REPLIES i sent in there single sided to see if I can help the staff or not, and again PROVIDE you the lack of any activity from the so called support team....

Who do you joke with? when you see the last active time of the staff on the website, it's over DAYS that they didn't even LOG IN to their account on bittrex, is this really HOW a support team SHOULD work? then how do you compare this with Bitfinex that replies to every single ticket I opened so far in less than a working day?

please, stop fooling around and DON'T INSULT OUR INTELLIGENCE with your primitive suggestions

totally agreed with this. one of the biggest issues pascal coin has right now, is that poloniex is the only market and almost works monopolized with the coin there (i mean the website itself), the amount of volume for the coin is low because only the users of that website can trade it, also, if for what ever reason plononiex decide to delist this coin, starts and followers on social media means nothing !

ok, let me tell you something mister realist, I'm an admin of a telegram group that is all about crypto trading, right now i am waiting for one or two more days then i will ask them to sign the petition and that group by itself has 300 members, so, you are right, "I may not hit 100 signatures!!!!!"

seriously, this is not realism !

I have control over the target, the reason i chose bigger number is that we should not think only about people who have or trade pascal but also people who work in bitfinex and wish they could work with pascal too ! but if you guys think 5000 is a better goal, i can change it
But absorbing bitfinex users to the petition, may need your help guys, the more people get active on this the better. if bitfinex add pascal, it can easily aim for much higher prices in future and that by itself would encourage other exchanges like bittrex to change their view on the policy to add a coin to their website or the least, add pascal without asking for anything ! so please, help me, i know it's a little too much to ask, but we all agree, it will be for our own benefit and future of pascal

Hi everyone,
Although it's my first post in these forums, I am a long time reader of them.
Here is a petition I started to add pascal to bitfinex, please if you are interested, sign it so that when we get a good number of signatures, I open a single ticket for their staff asking them to add pascal to their site.
thanks everyone

ps. god bless you, I really love pascal and it's features, keep up the amazing work

Link to Petition