Hi,
What I can say is this: I'm a computer programmer myself (and do not work for Intersango, and I do not know them.) I'm not a rich man, but invested some money (significant to me) in 2012. The very day Bitcoin hit 266, somebody asked me "do you trust Intersango". On that day, my BTC with Intersango was suddenly about enough to pay for a year at Stanford, so I got worried. I tried to withdraw a few bit cents, and then a rather lot more than that. A few hours later I had the cents, but a day later, no Stanford tuition kind of money. I've already lost about 100BTC due to theft (BitLc.net), and after Googling "Intersango Scam", I got really worried.
With surprisingly little effort (a bit of google, youtube, etc), I found Amir Taaki's number (well, his old number.). Somebody picked up the phone and gave me Amir's new number. Amir picked up the phone and was friendly, not defensive (and I tried my best not to unfriendly or offensive.). He told me that Patrick Strateman now lives in my old hometown, and is a decent guy. I found him with ease in the phonebook, half expecting to have to resort to my very convincing lawyer friends in that city.
Instead, I first called him at home, late at night. His wife picked up the phone, and I apologized for the inconvenience. I then got Patrick on the phone, who never for one second tried to dodge his role or responsibility. Instead, he spent more than half an hour on the phone with me, explaining the following things, all very believable:
1) my withdrawal request was *way* more than what they keep in their hot wallet (sensible)
2) he's the sole remaining guy "working for" Intersango. (They're basically defunct, taking no new customers. Try opening an account on their site.)
3) Everybody's coins and deposit are safe.
4) (Crucial): They stopped because it ended up being tons of people work, no real money. I totally believe this. In the end, they made (dollar) cents on me, and I made a lot (if Bitcoin doesn't crash.)
I'm very grateful for their effort, honesty, and service. I offered to give them 5% which I never did (and he never asked.) But I stand by it. What I don't want to do, is publish their numbers so 100s of people will call/write to get their cents back. I can imagine that withdrawing real currency is a nightmare for them, especially small amounts internationally, given the fees and scrutiny from government.
My advice would be to use your balance to buy Bitcoins and then withdraw your Bitcoins. In a few days, you'll have them. If not, contact me, and then we'll talk.
Thanks,
Kjetil