Good afternoon.
The situation is the following, my account was hacked and the hacker tried to bring out btc, hung the status of Awaiting Approval. I applied for support to cancel the withdrawal, in this status the application was hanging for more than 10 days. Support did not answer and then withdrew funds to the hacker on the purse. Although in my application I wrote to cancel the withdrawal. The support did not answer and did not answer, the ticket hangs for 48 days.
#246348