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Showing 8 of 8 results by leftlanepapi
If OP didn't win there would be no problem. They would have taken his deposits without even pondering to do KYC, since it would not be good for business banning a profitable player. Sure it's OP's own fault but it's also the system which is fxxked up.
When will casinos finally make KYC upon registration, this would end all this nonsense.
But I guess they don't want to because this scheme freerolling players wouldn't work anymore, won't it.
They required kyc upon registration, i completed it with my dutch documents and it got accepted by their team.
I was able to deposit and gamble as much as i wanted to, only on a big withdrawal they banned me and cancelled the withdrawal.
This one is a pretty clear-cut case for us, player is a Netherlands resident.
When asked to complete KYC, they submitted both government identification and proof-of-address for the Netherlands.
Unfortunately, we are prohibited from accepting players from this region.
Player already had much more than their initial deposit returned to them.
Their claim about Norway is likely related to the VPN choice they had. We seen only 2 IP addresses for the account, both based in Norway.
When asked to complete KYC, they submitted both government identification and proof-of-address for the Netherlands.
Unfortunately, we are prohibited from accepting players from this region.
Player already had much more than their initial deposit returned to them.
Their claim about Norway is likely related to the VPN choice they had. We seen only 2 IP addresses for the account, both based in Norway.
As said im a double resident and been living in Norway with a valid residence permit for the past 9 months, why not let me re-verify my documents? I have never accessed Rollbit or registered my account from a blocked region and played legally.
Also could you give us the exact definition of "resident" that is being used to determine if a player should be banned. Would a player not be banned if they are a resident of a allowed country but are on vacation in a blocked country?
OP, can you please make it easier to me by screenshotting those conversation frame by frame, where the last sentence on the captured screen matched the first line of the next screenshot so I can easily understand and read them chronologically? After understanding your case better, I'll try to weight the necessity to PM a plead to Razer and see if he can out-turn their final decision and allow you to resubmit KYC.
I managed to download the transcript
https://privatebin.net/?a5665a2d904ebea1#2tdgjuMoHDA7AiAsayxovJgLjk87rkTdB1NBCEM3eVei
But if you're just on a vacation in norway, I would have to agree with the support, this does not equal to residency. A legal residency would have a separate process, have you done this? it's either for permanent residency, for work, etc.
Setting foot in another country does not diminish your citizenship/present residency either. Let's say you're a citizen in Netherlands, you are still bound by their laws even if you go in Norway hence rollbit would have to block your access otherwise, there may be some repercussions to rollbit as some countries could go mad mad if you let their folks in without the necessary permits.
I think imgur compressed the video, the texts are so blurry on my end, anyone else? lol
Setting foot in another country does not diminish your citizenship/present residency either. Let's say you're a citizen in Netherlands, you are still bound by their laws even if you go in Norway hence rollbit would have to block your access otherwise, there may be some repercussions to rollbit as some countries could go mad mad if you let their folks in without the necessary permits.
I think imgur compressed the video, the texts are so blurry on my end, anyone else? lol
Hi thanks for the reply,
Vacation was wrong wording here im not the best at English as you can probably tell, i have been staying in Norway since last year December (9 months now) i had to apply for a residence permit and it got approved.
Reasoning for me staying here is personal stuff but im living with my dad while splitting all the bills, i work remotely for a dutch company while being a tax resident in Norway.
I am ready to provide all the necessary documents to rollbit of my residence here but they are refusing to let me do so.
Also i updated the imgur link, should be a bit more readable now
Well, not a fan of rollbit here but in this case they are actually right.
You should have thought twice before submitting your address proof of your residence in the Netherlands, that's the one big mistake you made and can't take back.
One thing I find a bit odd though. You say you are in Norway for 9 months now. Usually to pass address verification KYC you must send documents (bills, bank statements, etc) not older than 1-3 months old . See what I mean?
I used my phone bill which is the easiest one to get for me (within the app of my phone provider) the billing address is in the Netherlands where the other part of my family still lives in (pricing benefits when you have phone subscriptions on the same household).
While it was obviously not a smart decision to use that as verification i should still be given a chance to submit documents for my residence in Norway, none of the info i submitted to rollbit was false in any way and i have been transparent with them about my situation the entire time.
Re: [UNRESOLVED]Rollbit SCAMS money from restricted players with 0% chance of lose
Good thread, while you should never play in a casino that is restricted in your country straight up blocking the withdrawals afterwards is extremely scummy behaviour. User should instead be put into some sort of withdrawal only mode.
But if you're just on a vacation in norway, I would have to agree with the support, this does not equal to residency. A legal residency would have a separate process, have you done this? it's either for permanent residency, for work, etc.
Setting foot in another country does not diminish your citizenship/present residency either. Let's say you're a citizen in Netherlands, you are still bound by their laws even if you go in Norway hence rollbit would have to block your access otherwise, there may be some repercussions to rollbit as some countries could go mad mad if you let their folks in without the necessary permits.
I think imgur compressed the video, the texts are so blurry on my end, anyone else? lol
Setting foot in another country does not diminish your citizenship/present residency either. Let's say you're a citizen in Netherlands, you are still bound by their laws even if you go in Norway hence rollbit would have to block your access otherwise, there may be some repercussions to rollbit as some countries could go mad mad if you let their folks in without the necessary permits.
I think imgur compressed the video, the texts are so blurry on my end, anyone else? lol
Hi thanks for the reply,
Vacation was wrong wording here im not the best at English as you can probably tell, i have been staying in Norway since last year December (9 months now) i had to apply for a residence permit and it got approved.
Reasoning for me staying here is personal stuff but im living with my dad while splitting all the bills, i work remotely for a dutch company while being a tax resident in Norway.
I am ready to provide all the necessary documents to rollbit of my residence here but they are refusing to let me do so.
Also i updated the imgur link, should be a bit more readable now
By posting accusations without any proff at first attempt will destroy the credibility of your accusations, and before ou write anything against a company as big as Rollbit you need to do alot of research, and following the acceptable format as PX-Z have suggested you follow the acceptable template for creating an accusations thread.
So you have the chance to quickly include all the necessary evidence to your accusations before it start gaining attentions otherwise this can be seen as a mere speculations and attack on brand.
So you have the chance to quickly include all the necessary evidence to your accusations before it start gaining attentions otherwise this can be seen as a mere speculations and attack on brand.
added my convo with support to thread
A few days ago I deposited some money to play on rollbit. To deposit they required me to verify my ID so I did and it got approved, I managed to make $4100 profit and withdrew my deposit ($1100) right after that they asked me to do another level of kyc (level 3 where you have to add a selfie) so I did that and it got approved again. Right after that they wanted me to do another level of kyc (level 4, address verification) for context I am a dual resident of the netherlands and norway and during the time of this I was in norway (still am right now) however I used the address verification of my residence in the netherlands as I thought the kyc was just for anti fraud purposes and still had that bill on my phone from another verfication I did. They locked my account with the $3200 inside for geo restrictions and are not letting me re-verify my residence in Norway. My friend is down over $15k on this site and has never been asked to do a KYC check, to me it seems like they are using geo restriction as an excuse to make players forfeit big wins while they use the argument "You have already withdrew your deposit back" but they would never return the deposit if a player is in a loss. Casinos like stake would never hold your winnings like that and would instead put you in a "withdraw only mode". I personally think if they allow a player to gamble (taking the risk to lose it all) he should always be allowed to withdraw his winnings / remaining balance as long no fraud is involved.