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Showing 6 of 6 results by lillopoker79
Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me
Hi There,
Our support team contacted you for getting some additional information.
Soon everything will be fixed.
EXMO Team
@Exmo wich screen you need? i wrote back but i didn t receive reply atm
Hello, about wich screenshot you talk ? The three transaction are disappeared , so i can see it in transaction list and for this is impossible for me do a screenshot. I didn t received confimation mail to move it to advcash also. If you count the euro that i did yesterday from selling of litecoin and after you count money transfer to advcash , in total counting i have 297 missing. You could check pls my account statment of yesterday to see it.
Best regards, Pasquale xxx xxx
Da: Ilya Belov (exmoney) <support@exmoney.zendesk.com>
Inviato: martedì 23 gennaio 2018 22:39
A: xxx xxx
Oggetto: [EXMO.com] Re: transaction from exmo to advcash disappeared
##- Please type your reply above this line -##
Your inquiry (339453) is executed. To open it again, please send the answer to this letter.
Baш зaпpoc (339453) выпoлнeн. Чтoбы oткpыть eгo cнoвa, oтпpaвьтe oтвeт нa этo пиcьмo.
Ilya Belov
Ilya Belov (EXMO.com)
Jan 23, 21:39 GMT
Hello,
To solve your problem take a screenshot in .jpg format and send it to us please. Or you can send it to http://thumbsnap.com/ and give us a link (files or links from other sites will not be accepted).
Dear User,
Our Support Team has informed us that your ticket was already fixed, isn't it?
Thank you for staying with us!
Dear @exmo, the payed me back 198 of 297 euro. i sent my answer asking other 99. thanks so much, i m very happy for 198 recovered, if you can help me recovering other 99 i will appreciate it. wait you response, best regards
Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me
Hi There,
Our support team contacted you for getting some additional information.
Soon everything will be fixed.
EXMO Team
@Exmo wich screen you need? i wrote back but i didn t receive reply atm
Hello, about wich screenshot you talk ? The three transaction are disappeared , so i can see it in transaction list and for this is impossible for me do a screenshot. I didn t received confimation mail to move it to advcash also. If you count the euro that i did yesterday from selling of litecoin and after you count money transfer to advcash , in total counting i have 297 missing. You could check pls my account statment of yesterday to see it.
Best regards, Pasquale xxx xxx
Da: Ilya Belov (exmoney) <support@exmoney.zendesk.com>
Inviato: martedì 23 gennaio 2018 22:39
A: xxx xxx
Oggetto: [EXMO.com] Re: transaction from exmo to advcash disappeared
##- Please type your reply above this line -##
Your inquiry (339453) is executed. To open it again, please send the answer to this letter.
Baш зaпpoc (339453) выпoлнeн. Чтoбы oткpыть eгo cнoвa, oтпpaвьтe oтвeт нa этo пиcьмo.
Ilya Belov
Ilya Belov (EXMO.com)
Jan 23, 21:39 GMT
Hello,
To solve your problem take a screenshot in .jpg format and send it to us please. Or you can send it to http://thumbsnap.com/ and give us a link (files or links from other sites will not be accepted).
Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me
Today first 99 euro , the 99 euro that i received confirmation for mail, are refunded. No any news about the other 3 99 euro transfer for a total of 297 euro. Can you help me @Exmo pls ? The problem of this 3 transfert is that i didn t receive confirmation email and the only chance to recover it is check how much ltc was sell in euro ( 2200 ) and how much euro i move to advcash ( 1907 ).
Best regards, Pasquale
This @Exmo pls
Hi,
I've been waiting for account verification for over a month. I appreciate you guys are busy, but this seems excessive even then. Could you please look into it?
My ticket number #341969
I've been waiting for account verification for over a month. I appreciate you guys are busy, but this seems excessive even then. Could you please look into it?
My ticket number #341969
Checking your ticket as well.
@Exmo pls, you have my ticket number in pm and also in last page of this treadh. thanks
Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me
Today first 99 euro , the 99 euro that i received confirmation for mail, are refunded. No any news about the other 3 99 euro transfer for a total of 297 euro. Can you help me @Exmo pls ? The problem of this 3 transfert is that i didn t receive confirmation email and the only chance to recover it is check how much ltc was sell in euro ( 2200 ) and how much euro i move to advcash ( 1907 ).
Best regards, Pasquale
Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale
PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me