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Showing 3 of 3 results by lordinfamous666
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Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
lordinfamous666
on 12/02/2013, 16:33:05 UTC
still nothing... can you PLEASE check my order status???

5a8ac24a-2905-4bcb-b580-98290fe575dc
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
lordinfamous666
on 12/02/2013, 01:43:01 UTC
does anyone know what "processed" means? sounds nice but I still don't have coins  Huh

Maybe I am missing something, but I just don't get it. It seems to make sense to you all though... BitInstant's payment system messes up (or something) and the payment is never is "processed". THEN we bring it to their attention that there is a problem and they confirm and also confirm that you indeed did pay. So now they KNOW you paid and yet you have to wait 24 hours longer from a site that promises a 1 hour of less pay time even though they are fully aware that you have paid..

Maybe I am missing something, but that does not make sense.
Post
Topic
Board Beginners & Help
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
by
lordinfamous666
on 11/02/2013, 14:44:58 UTC
I paid for over 300 dollars worth of coins yesterday at 3pm EST via moneygram, got a confirmation from zipzap that bitinstant was notified of payment.. no confirmation from bitinstant, no returned phone call from support email, no live chat available, cannot get a hold of anyone via the "emergency contact number". It is now 9:42am on Monday EST time and still no live chat available... Look like if something goes wrong when ordering on a weekend this company will not support you.

    

Account #
874179013
   

Amount (USD)
$314.95