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Showing 3 of 3 results by ltibayan
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hey Yankee,
I sent a PM on the 11th and still haven't received a reply. Figured I'd get a better chance if I post the PM on the thread:
I sent a PM on the 11th and still haven't received a reply. Figured I'd get a better chance if I post the PM on the thread:
Quote
Hi, saw your reply on the thread.
I logged into my 216*** Mt Gox account and still haven't received the funds.
If you didn't already know, I accidentally send funds to a 261*** Mt Gox account and contacted Mt Gox to freeze those funds as instructed by Rachel (BitInstant):
Please contact them if you haven't already to send those funds to the right account. Thanks in advance.
I logged into my 216*** Mt Gox account and still haven't received the funds.
If you didn't already know, I accidentally send funds to a 261*** Mt Gox account and contacted Mt Gox to freeze those funds as instructed by Rachel (BitInstant):
Quote
Danny, Feb 09 08:36 (JST):
Hello Logan ,
We have freezed the account to which you have sent the funds wrongly. Please contact Bitinstant and have them contact us to have the funds reversed.
Thanks,
MtGox.com Team
Hello Logan ,
We have freezed the account to which you have sent the funds wrongly. Please contact Bitinstant and have them contact us to have the funds reversed.
Thanks,
MtGox.com Team
Please contact them if you haven't already to send those funds to the right account. Thanks in advance.
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
Hey Yankee,
I emailed BitInstant a few days ago about having funds sent to a wrong mtgox account # and got a reply from Rachel. I was able to contact Mt. Gox to freeze the funds in the wrong account, and they now ask that you guys contact them for further action, but I haven't heard from Rachel or anyone since then. If you could follow up on those emails asap that would be great.
OrderID: da0fef22-a1c1-4fa7-978b-328e5a4adf46
EventID: 52f0424b-d8f2-4306-b6ab-9c842b8f7b6a
DestAccount:
QuoteID: 357e2141-896c-4290-b858-fbdbcff79e0b
User: SYSTEM
DestExchange: mtgox
I emailed BitInstant a few days ago about having funds sent to a wrong mtgox account # and got a reply from Rachel. I was able to contact Mt. Gox to freeze the funds in the wrong account, and they now ask that you guys contact them for further action, but I haven't heard from Rachel or anyone since then. If you could follow up on those emails asap that would be great.
OrderID: da0fef22-a1c1-4fa7-978b-328e5a4adf46
EventID: 52f0424b-d8f2-4306-b6ab-9c842b8f7b6a
DestAccount:
QuoteID: 357e2141-896c-4290-b858-fbdbcff79e0b
User: SYSTEM
DestExchange: mtgox