I've seen consumer alerts on the Consumer Council's site for companies with 70 complaints.  I do not see Black Arrow listed.

is it possible that not even 70 people filed a complaint against Black arrow after all of their actions against customers and all of this time.

the council does take action, will visit the business if it does not respond,  and has legal actions at it's disposal, but they're not going to do much if people don't actually let them know there is a problem.

stop waiting for 'someone else'

they're fucking YOU.  do something about it.

As per Management’s update, we cannot afford to send refunds as we've spent all money to purchase parts required to build the miners. If we cancel your order we have nothing to do with the cases, power supplies and other goods that have been manufactured just for your order. For this reason it is difficult for us to refund everything.

I requested a refund in April, which was approved after I provided all the requested information. I have been waiting patiently since then.

Today, I received a notification on my refund order ticket (the same one that contained confirmation that my refund had been approved) that my order "is already scheduled for dispatch and will be shipped in the next few days."