so when are you guys refunding/responding my email?

that's the first email i have tried contacting...

please refund, i sent email with all the details no response yet from both emails
marcosokuhama@yahoo.com.br

what if you paid but can't get the tokens because of kyc registration refusing to accept me? can i get a refund? or there is a way to get it after the ico or use it, and yes i did contact via email first