Dear technical department, customer service department, management department, and other premium department ...
My name is:Trung Nguyen
Have an account is:xxxx@hotmail.com
Have registered to buy your KYC
I provided the photo and identification card that you have asked me, I want verify KYC now I see still pending
And sent nearly 2 months ago
But when I logged in to the account was still only one line: "The identification has been completed successfully"
I resend the letter too many times to you, all the department, there are also had chat on the tele group, talk to admin ..
But I just got an answer is keep waiting
wait and wait for almost 2 months already
While other accounts have received KYC on purse
I only received the chorus of waiting and waiting from you
I am very fretty about how you work, I also want to swear it
Now I want you to give me an exact answer which day my account is completed test, or refund money for me
I ask for the correct answer on time, not keep waiting

I'm very upset with the way your information team works
I registered to buy ICO, and have followed the steps to verify KYC, but your information team checked my account for 40 days but was not finished.
Now that the ICO has been sent to MEW to every, But I not see email reply from info@valid.global
I talked to Dominique, she told me that: I know that this is frustrating. Unfortunately I can't do anything to speed it up at the moment
I was really disappointed with the information inspection team
Now I want a refund money
Thanks