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Showing 3 of 3 results by muxmax
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Topic
Board Service Announcements (Altcoins)
Re: CoinTracking - Profit/Loss Portfolio and Tax Reporting for Digital Currencies
by
muxmax
on 22/04/2019, 15:31:29 UTC
nothing is fixed...all the same as before, update not finishing, wrong (negative) account value in app and more...
In case your upgrade bar stuck at 100% before the fix, just click on cancel and restart it. This will work.
Regarding negative values: This has nothing to do with the fix, but in most cases happens when not all exchanges are imported completely into your account.
Please make sure all of your transactions (exchanges and wallets) have been imported completely in your account (incl. all deposits and withdrawals).
If you need some help, send us a support ticket and our team will help you setting up everything in your account.

YES, that was the solution. the negative and wrong account value was appearing in the android app only. And was fixed after cancelling and restarting the (desktop) page. Now values ok. Thanks
Post
Topic
Board Service Announcements (Altcoins)
Re: CoinTracking - Profit/Loss Portfolio and Tax Reporting for Digital Currencies
by
muxmax
on 22/04/2019, 15:21:01 UTC
Sorry guys, there was an issue with the API import, price update and re-calculation system.
Everything is fixed now. I'm sorry for the problem.
We will make sure, this will not happen again.
nothing is fixed...all the same as before, update not finishing, wrong (negative) account value in app and more...
Post
Topic
Board Service Announcements (Altcoins)
Re: CoinTracking - Profit/Loss Portfolio and Tax Reporting for Digital Currencies
by
muxmax
on 22/04/2019, 13:53:03 UTC
Does anybody else have a problem with recalculating trades today? Recalculations stops at 100%, but does not refresh or update the page. It also seems that CT doesn't update with real-time prices, and my portofolio value has been stuck at the same value for some hours now. I'm just wondering if there is trouble server-side, or if my account is bugged somehow.

yes, for me the same. Additionally, after updating a trade the app is showing completely wrong things...