Congrats, man. If I'm not mistaken, you also won their multiplier contest here on Bitcointalk. I was expecting to win too, but all of a sudden, within the last 5 minutes before the deadline, two people submitted entries with higher multipliers than mine. Anyway, congrats to them as well. Hopefully, there won’t be any issues like delays with their withdrawals. It would be nice if the winners could provide feedback about their withdrawal experience.

You are correct. They have a whole team for support but they haven't yet started. Good thing is they processed the withdrawal although it took a long time than expected.

Did you get any problem with withdrawal?

Here's the winner:

It2TNc7V3l     1152x   500
zmehsTnKQy   702x   150
MZ0AkfyDOT   299x   130
VnKcyq3jpV      264x   120
NEV4hQwXBs  236x   100

In case, if there's anything wrong with the bets, winners will be replaced with the following users.

Congrats.
      

4 hours to wait is not a problem. There might be network problem or it is congestion of the transaction. There are sometimes we wait for 24hours for transaction to confirm. Mostly when we doing internal transfer from exchange to exchange which is in normal days when network is good and there is no congestion, it is just within 5 minutes interval, we have received the coins. So I still huge you to wait patiently if you have not received it till now and can only lay the complain tomorrow. I just checked the website and see if what you said is in the website but it is not. There is no where I saw instant withdrawal in the casino. But the livechat button ✅ is not clicking I don't know if they have another link on that but you can only send message to the live support customer service.

But I must recommend this casino on the registration. It is one of the best in the forum. It is purely decentralized system of casino which do not require any information from you but only the email with password. No requirement of username.

Looking at your big win, I guess that your withdrawal request is more than $10k? Am I right?
If it is correct, then it must be related to the terms of this casino where players are allowed to withdraw maximum 5000EUR per day.
You need to contact support in order to increase the limit, but since you told us that there is a bit lack of communication with the support so there is only one thing you can do (waiting).
Perhaps your withdrawal will be cancelled due to exceeding the daily withdrawal limit (if my guess is correct about your withdrawal amount) and they will ask you to create new request that no more than the limit.

Similar to what other users say, I also experience lag or delays when playing slots. I can't share about withdrawal since I didn't have done one.
Anyway, I just want to bump this contest sponsored by Casinopunkz: https://bitcointalk.org/index.php?topic=5520684
There are only 3 days left to hunt for your highest slot multiplier. Currently, only 3 participants, including me, have submitted their entries, but I’m sure more participants will join before it ends. See your entries there. Good luck.

There was a similar issue raised by someone here - Casinopunkz Withdrawal Pending. But since the OP is active and running a campaign, I’m confident this matter will be resolved soon. Just be patient as most casinos typically process withdrawals within a 24-hour timeframe.