Hello guys.
I’d like to ask for a help. For more than two weeks, I’ve been experiencing issues in Blockchain wallet. Two weeks ago, I made a coin swap using their interface from USD Pax to BTC. Problem is that it stucked somewhat and now I am unable to use my funds. The wallet is showing me the total amount correctly when I log in, but when I want to send the funds out, I get an error message about insufficient amount of funds. So it seems the swap did not procced correctly and funds are stuck somewhere.
I contacted Blockchain.com two weeks ago on their support page, but no reply at all from them. I also tried importing my 12-word-seed to my Trezor – I can see transactions but not the balance.
Any idea what to do or how to contact them to solve my problem? Thanks a lot.