It's been over a week since my DIME withdrawal is "in progress". It's not normal and I believe it shouldn't happen, the support is inexistent or at least they are ignoring me. I filled tickets, I sent emails and still nothing. I will wait a little more and start posting everywhere on social media and forums, I repeat - this is not normal.
I would recommend staying away from this exchange.
I had problems with other exchanges too, I can understand that they are overwhelmed but my problem got fixed in 1-3 days which is ok.