WTF happened with Vaultoro?
They seem to be involved in some dodgy practices these days.
I swapped some BTC to Gold with them, at the very beginning (in 2015) and always thought they were a trustworthy business.
I even exchanged some private emails with Joshua and he seemed like a decent and trustworthy guy.
So I have kept my gold in there for many years now, paying them a fair storage fees, trusting that it was safe.
But suddenly, about two weeks ago, after logging in there, I see the message that my account it blocked "for security reasons" and that I should contact customer support.
So I did contact the customer support and they tell me that my a/c was blocked not really for security reasons, but because I have to show them documents proving the source of funds.
I'm saying that I don't deposit any funds and I only hold some gold there which I bought many years ago.
They answer "OK, but you deposited some BTC in 2015 - 2017, to buy this gold, so show us the source of that funds".
So I sent them some old emails from mtgox, confirming purchase of bitcoins in 2011 and 2012.
It took them over a week to process those, but it still wasn't enough.
Now they want to see a proof of my "current income"!
I ask: why do I need to show you my current income if I have not deposited anything into your exchange since 2017 and I am not going to?
No answer, just: show us the current statements from your bank, so we can see that you have an income, otherwise we won't unblock your a/c.
I ask them to refer me to a government institution that supervises their business, where I could maybe file an official complaint (suggesting that maybe it would be
https://www.financial-ombudsman.org.uk/ )
The customer support answers that no, they are not based in UK, but in Lithuania, although still not referring my to any supervising institution.
Only adding that "the registration number is on the website in the footer."
The problem is that the only registration number I see in the footer is "CIF B54835301", that points to a company in neither Lithuania nor UK, but in Spain.
https://www.axesor.es/Informes-Empresas/8143356/BITCOINFORME_SL.htmlThese people are holding millions of euros worth of people's assets and there is no way to even figure out which country they are based in.
WTF?