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Hello Everyone,
I am having trouble enabling two-factor authentication on Bitstamp. I am using authenticator on iOS and I do have time set to "set automatically". Time zone is also set automatically and is currently "Berlin" because I am in Germany.
These are the steps I take:
1) I go to Security > Two-factor Authentication > Enable two-factor authentication
2) I scan the QR-code with the authenticator app, and then insert the Authentication Code on the web page.
3) I then get an error "Invalid authentication code" and the qr code and Authentication Key change
I have contacted bitstamp's support but their service is horrible. They sent me the same email about 5 times, even though I told them I followed the steps:
After explaining multiple times I followed the steps they replied
Since their support is useless, I am hoping someone here can help. I am almost thinking it is the time zone. Which time zone do I need to have for Bitstamp?
Thanks
I am having trouble enabling two-factor authentication on Bitstamp. I am using authenticator on iOS and I do have time set to "set automatically". Time zone is also set automatically and is currently "Berlin" because I am in Germany.
These are the steps I take:
1) I go to Security > Two-factor Authentication > Enable two-factor authentication
2) I scan the QR-code with the authenticator app, and then insert the Authentication Code on the web page.
3) I then get an error "Invalid authentication code" and the qr code and Authentication Key change
I have contacted bitstamp's support but their service is horrible. They sent me the same email about 5 times, even though I told them I followed the steps:
Quote
It is very important for the two factor authentication that the time on our server, your mobile device and the time within your Google Authenticator app is in sync.
We suggest that you try to re-sync Google Authenticator by going to Settings -> Time correction for codes -> Sync now
OR
if you use iOS please set; Settings -> General -> Date & Time -> Set Automatically -> to On, and then make sure that your mobile device displays the correct time and then try again.
For more information see our two factor authentication guide: https://www.bitstamp.net/s/documents/bitstamp_2_factor_authentication_guide.pdf
If this does not solve your problem, do not hesitate to contact us again.
We suggest that you try to re-sync Google Authenticator by going to Settings -> Time correction for codes -> Sync now
OR
if you use iOS please set; Settings -> General -> Date & Time -> Set Automatically -> to On, and then make sure that your mobile device displays the correct time and then try again.
For more information see our two factor authentication guide: https://www.bitstamp.net/s/documents/bitstamp_2_factor_authentication_guide.pdf
If this does not solve your problem, do not hesitate to contact us again.
After explaining multiple times I followed the steps they replied
Quote
In that case we are unable to provide any further assistance.
Since their support is useless, I am hoping someone here can help. I am almost thinking it is the time zone. Which time zone do I need to have for Bitstamp?
Thanks
