Currently my Exchange from this afternoon is stuck, according to support there is an internal system error.
I am waiting for completion

Hi, I confirm that we are currently experiencing some technical problem. All orders will be processed as soon as possible, our relevant team is working to solve the problem.
When the system has problems, you should stop the automatic exchange service, or issue a notice asking users not to send funds to you.
Instead of letting more users' funds be stuck with you.
Hope to refund users as soon as possible.