can you please share what coin are you withdrawing? is it a new coin? and your verification level?
are you using same IP address?

I think one of the reasons are recently HUGE number of traders are pouring into Polo and start trading new coins, which easily trigger manual verification process, and they are lacking manpower. they have 30-80 THOUSANDS of user online (from 8-10k just a couple months ago), so the problem increasing is understandable.

that being said, I'm also considering reducing my asset with them considering the lack of support.

As a HIGH volume investor, I had good experience with Polo until May.
They REALLY lags in support, it's basically not existing now.

Since I have LARGE NUMBER of BTC constantly trading on Polo, was a little worried after seeing these posts.

So I did a test withdraw with little over 10BTC, it went through flawlessly in just minutes.

I'm on advanced verification and using static IP address, test withdrawal is to a newly generated cold storage address.

13年进场的。

一路在买，从没主动卖过。

我很好，这是我这辈子最好的投资。

年初还入了eth

13年入市，现在很好，比特币是我这辈子最好的投资。
到现在只是后悔一路上币买的少了。

While, I registered an account with them and tried to do Level 2 verification.

After uploading my ID and everything it's been a WEEK and the verification status is still pending.

The replies I got from them are:

"We are experiencing high user volume recently and must ask your patience."
"Your application is in queue and our KYC team will review your profile ASAP" etc.

Even they admit this normally should be done in 72 hours.

No matter how, one WEEK is too long for any platform. I have accounts in a lot major platforms and non of them take more than a couple of days for the verification, mostly are processed within hours.

Hope not seeing anything bad......

How about withdrawing to same bank? I believe you are using Standard Charted Bank right?

Hi:
How will you proceed SGD withdrawal?
GIRO? FAST?

If withdraw to same bank could that be fast?

How soon will you process SGD withdrawal?

thanks