Please can you look at ticket 66073, its becoming a bit of a joke now!
My original ticket was closed due to one of the Kraken team following everything up for me, but it seems they have just stopped responding today.
For the purposes of this topic I'd like to add that I've never had any problems with Kraken before, and in my case it seems PayCash have been the cause of the issues.
I know I'll never use PayCash again, nor would I recommend them or their services to anyone.