I see that they have a slow support and somehow i understand that but i just doesn't want that the time which has passed because they are not responding to my mails will be a issue for resolving my problem...

Hey,

I had some issues with my crypto wallet and i sent 0.074btc which after 24 hours was still in pending. Now finally after 38hours it got confirmed but ofc the mixer address after 24hours is not valid. I have guarantee letter and everything could you please respond to my email which i sent yesterday?