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May be related to intersango funds finally cleaning.
People now have the choice - leave their money in Intersango, request a withdrawal, or convert it to BTC and move fast.
People now have the choice - leave their money in Intersango, request a withdrawal, or convert it to BTC and move fast.
Was wondering about something like that, can you post a reference ?
My own deposit just cleared this afternoon - and on their IRC channel there was a statement made that now deposits should start to catch up fast.
Makes sense - suddenly a ton of fiat gets into the exchange - only ways out being BTC or withdrawal. Withdrawl being slower.
Notice the volume of sell orders on intersango vs buyers.
https://intersango.com/orderbook.php
A new update to their status page.
Still no sign of my deposit.
A recent investigation by our UK bank (Metro bank) into our bank account halted our ability to accept and send payments out. Non GBP payment aspects of Intersango were also indirectly effected due to workload. We are working hard to catch up with these issues and hope to have everything running smoothly within the next 24 to 48 hours. We are deeply sorry for all the inconvenience this has caused.
While the issue started on the 15th or the 16th as best we can tell, we were not told about the account limitation until the 20th or 21st. Depending on the type of investigation Metro bank conducted, they may legally have the obligation to have kept secret the investigation and the limitations on our account, we are not sure.
On the 30th, we received an email stating:
"The Intersango Ltd account with Metro Bank is now fully operational, our initial enquiries having been completed."
We take this as a sign that the investigation went favourably and we hope that this will give us more credibility with both Metro bank and our users. Unfortunately, our inability to conduct business during this time has certainly hurt our business.
While we have been told that our account is fully operational, we still cannot access all the data we need. We have experienced this same issue 3 times before with Metro bank and it has been deemed a technical error.
We contacted Metro bank today regarding the issue at 8AM when they opened and we were told that the issue was passed on to the tech department. Unfortunately, we have yet to hear back. We will attempt to call tomorrow again at 8AM. In the past, the exact same issue has always been fixable.
Our UK bank issues have resulted in a plethora of tickets which will be all answered in time. For now, all pending_review payments should have cleared. All issues regarding manual administrator assistance are being taken care of as well. Many of the larger outgoing BTC payments were not processed due to an emptying of the live wallet however we hope to rectify the matter tonight.
We are sorry for the inconvenience and hope to catch up with all the tickets and issues which have resulted in the next 24 to 48 hours however we need to wait for Metro bank's resolution of their technical issue for UK related payments.
Sincerely,
Team Intersango
Still no sign of my deposit.
A recent investigation by our UK bank (Metro bank) into our bank account halted our ability to accept and send payments out. Non GBP payment aspects of Intersango were also indirectly effected due to workload. We are working hard to catch up with these issues and hope to have everything running smoothly within the next 24 to 48 hours. We are deeply sorry for all the inconvenience this has caused.
While the issue started on the 15th or the 16th as best we can tell, we were not told about the account limitation until the 20th or 21st. Depending on the type of investigation Metro bank conducted, they may legally have the obligation to have kept secret the investigation and the limitations on our account, we are not sure.
On the 30th, we received an email stating:
"The Intersango Ltd account with Metro Bank is now fully operational, our initial enquiries having been completed."
We take this as a sign that the investigation went favourably and we hope that this will give us more credibility with both Metro bank and our users. Unfortunately, our inability to conduct business during this time has certainly hurt our business.
While we have been told that our account is fully operational, we still cannot access all the data we need. We have experienced this same issue 3 times before with Metro bank and it has been deemed a technical error.
We contacted Metro bank today regarding the issue at 8AM when they opened and we were told that the issue was passed on to the tech department. Unfortunately, we have yet to hear back. We will attempt to call tomorrow again at 8AM. In the past, the exact same issue has always been fixable.
Our UK bank issues have resulted in a plethora of tickets which will be all answered in time. For now, all pending_review payments should have cleared. All issues regarding manual administrator assistance are being taken care of as well. Many of the larger outgoing BTC payments were not processed due to an emptying of the live wallet however we hope to rectify the matter tonight.
We are sorry for the inconvenience and hope to catch up with all the tickets and issues which have resulted in the next 24 to 48 hours however we need to wait for Metro bank's resolution of their technical issue for UK related payments.
Sincerely,
Team Intersango
This is all really bad timing.
The payments blackout (which has been scheduled for a long time) right after the metro bank issue and my mistake of accidentally marking payments as sent all came together to make what would have individually been a nuisance into a real problem.
If you have a withdrawal request marked as sent which you have not received (and it has been more than 48 hours) open a ticket clearly indicating the withdrawal request is marked as sent.
If you have a withdrawal request marked as requested do not open a ticket it will just be closed.
The payments blackout (which has been scheduled for a long time) right after the metro bank issue and my mistake of accidentally marking payments as sent all came together to make what would have individually been a nuisance into a real problem.
If you have a withdrawal request marked as sent which you have not received (and it has been more than 48 hours) open a ticket clearly indicating the withdrawal request is marked as sent.
If you have a withdrawal request marked as requested do not open a ticket it will just be closed.
What about deposits that haven't shown up?
Agreed! Still no sign of my deposit from the 19th.
I'm not saying its a solution or even going to help - its just what MtGox do to put at least one impediment in the way to help the most brainless of the scammers - like the folks on Topix - have a hard time.
On MtGox at least the name on the sending account has to match that of the receiver also, from their documentation.
So Dave Smith can send to Dave Smiths' MtGox acct - but John Anderson can't be conned into sending funds to Dave Smith's MtGox acct
So Dave Smith can send to Dave Smiths' MtGox acct - but John Anderson can't be conned into sending funds to Dave Smith's MtGox acct
True - but if the scammed folks then complain to the bank - makes sense why suddenly they'd want to take a look at what Intersango is doing and cause this review. Doubt this is the only instance that this has been done with
Great - so some scumbag has been scamming people by posing to sell drugs, and has been asking them to directly pay into his intersango deposit account via bank transfer.
Handy thing is he's given his reference number - 02bd450b - which should be unique to his account.
I'm sure the folks from Intersango can dig out which account this is..
In the meantime, this or similar ends up pooping all over the rest of the non-theiving-asshole user community.
Handy thing is he's given his reference number - 02bd450b - which should be unique to his account.
I'm sure the folks from Intersango can dig out which account this is..
In the meantime, this or similar ends up pooping all over the rest of the non-theiving-asshole user community.
As background, I've had a transfer with them currently missing since Thursday. Very little response to tickets in their support system, and with this new status update they mass-closed all tickets related to UK Sterling deposits.
See below
Metro Bank (UK) 2012-07-24 18:51 BST
While we were previously under the impression that the problems we were having with Metro bank were due to a technical issue on their end (as this has happened before), we have been told that our account activity is being reviewed and that we must be patient during this process. We have faith that our contact at Metro bank will properly investigate the matter. They have indicated that they do not require information from us at this time. The resolution time we were given was around 1 week, however this is just an approximation.
We apologise for the inconvenience this has caused our userbase. We are doing everything we can to resolve the problem as fast as possible. In the future, we may not be able to accept payments quite as fast anymore to prevent fraud however we will work hard to decrease our resolution times for issues and make the experience of purchasing and selling bitcoins as easy for the UK as possible.
We understand that many people have called Metro bank and Metro has told them that there is no issue. This is entirely incorrect. We believe it in not intentional it is simply that their support staff assumes that if there is not an issue affecting all accounts or a huge number of accounts at the bank that there is not an issue with our account.
Metro Bank (UK) 2012-07-24 18:51 BST
While we were previously under the impression that the problems we were having with Metro bank were due to a technical issue on their end (as this has happened before), we have been told that our account activity is being reviewed and that we must be patient during this process. We have faith that our contact at Metro bank will properly investigate the matter. They have indicated that they do not require information from us at this time. The resolution time we were given was around 1 week, however this is just an approximation.
We apologise for the inconvenience this has caused our userbase. We are doing everything we can to resolve the problem as fast as possible. In the future, we may not be able to accept payments quite as fast anymore to prevent fraud however we will work hard to decrease our resolution times for issues and make the experience of purchasing and selling bitcoins as easy for the UK as possible.
We understand that many people have called Metro bank and Metro has told them that there is no issue. This is entirely incorrect. We believe it in not intentional it is simply that their support staff assumes that if there is not an issue affecting all accounts or a huge number of accounts at the bank that there is not an issue with our account.