I agree. It's just a dumb excuse. Their odds were fine. As my bets demonstrate, they were aligned with the wider market at all times.

Across the industry will have a variety of different odds providers, and some even will price it in-house. All bookmakers were offering prices in the vicinity of the 2.23 I took last night, and the 1.84 I took this afternoon. Oddsportal testifies to that. So what ... every single odds provider got the odds the wrong way round, did they? Clearly not.

Anyway, that is the reason they gave.

The match started at 12:55pm, UK time, as planned. Everything normal. My last bet was at 12:12pm UK time (as shown in screenshot). And the other bets were even yesterday. And as you can see from examining the odds history, none of those prices I took were unrepresentative of the wider market, so the grounds on which they are cancelling the bets are completely bogus.

Of course the first thing I did was contact the chat, and I was told to 'wait' (by Molly), and then told twice that the bets were cancelled due to an 'error with the odds'.

Hello guys,

I was wondering if any of the forum moderators were in a position to have this re-examined for me.

I placed three bets on the tennis match between Luca Nardi and Alexey Vatutin in Forli Challenger. Two I placed last night (European time), and one this morning (UK time). Nardi won the match and covered the plus handicap, so all these bets should have been settled as winners.

Instead, on inspecting after the match, they were mysteriously cancelled. I contacted the support team, as initially I just suspected it was a simple error, and I was informed that the bets were cancelled due to 'there being an error with the odds'.

I could perfectly understand this if they had displayed the odds the wrong way around or were miles away from consensus market lines, but this was absolutely not the case. In fact, at the time of my first bet (match odds at 2.23 decimal), bet365 were offering 2.50, and Pinnacle too were offering ~2.30. You can verify these facts here: https://www.oddsportal.com/tennis/it...-EZAXyc6T/?r=1

The second match odds bet is the same story, I bet at 1.84, and again, this was a market consensus price at the time of striking.

There was strong line movement in favour of Nardi, but the whole market was offering 2.20+ last night and indeed many books even closed above 1.84 so to claim either of these bets, or the handicap, was down to an error with the odds is just nonsense. Indeed, if every time one gets good line movement the bets are cancelled due to an 'error', what is the point of betting at all? One cannot win!

As far as I can see it, they were beaten fair and square, and are now cheating me of my winnings!

I am happy to provide any more information for anyone who can help in this case.

Here is a screenshot of the bets in question: https://ibb.co/qjCt7sX

Thank you.

Tom

When is tennis coming?

Was wondering why the bet limits on the site are so low?
 
ATP, Hurkacz vs. Murray, max bet on Murray is ~0.0014 BTC, so ~60 USD
Snooker, pick any game, around 0.001 BTC, so ~44 USD

Are you allowed to rebet? Or bet multiple markets, like all the handicaps? Because otherwise these limits are pretty terrible, no?

By contrast Nitrogen might let you have 0.2 BTC on tennis (not that I use that lol) and probably 0.03 BTC on minor sports.

Interested to hear other people's experiences and Cloudbet's plans for customers who like to bet bigger