PLEASE STAY AWAY FROM WIREX AT LEAST UNTIL THEY START PAYING SERIOUS ATTENTION TO THEIR OWN FAULT!

I am value customer with 2-3 years old account and I also had a periodical communication via email with their support team member Oleksii. I can speak really high about Oleksii, he did the impossible to return my money (a charge-back), because I was scammed exactly when WaveCrest and Visa terminated their agreement with the crypto world. So Oleksii is definitely a good guy but I was told in the last communication he moved to a different department.
Anyways, I have collected my plastic cards in person from the local post office recently, I had to do ID verification in front of the office clerk in order to receive the cards.
On 04.06.2018 I have opened my email and found 11!!! emails from Wirex, and basically here is the log:
"your account blocked", "your account unblocked", "your account verified", "your account unverified", etc etc 11 times!
I was in a panic and thought that was a phishing attack. However, I had to withdrawal funds from my local mastercard, so I took the wirex visa with me. Local mastercard (from a local bank) - no problem, Wirex Visa - contact you bank. I have sent like 2-3 tickets to Wirex, first tickets were all closed (very "professional" action).
Then I got a reply from Andrii (andrii.stoikov@wirexapp.com (Wirex)):
"Andrii (Wirex)

Jun 6, 12:36 EEST
Dear Tsvetomir,

I have an update regarding your request.
We recently experienced local technical difficulties due to an electrical failure in our server circle,
The reason for your emails - the system was trying to reach accounts data and acted accordingly when it couldn't. Anyway, it was a prompt issue, only a little number of users were disturbed during this episode.
Thank You for Your curiosity.

Respectfully,
Andrii "
GUESS WHAT MY CARDS ARE STILL BLOCKED? I replied to Andrii, but nothing yet. So the system crash was on 04.06.2018, he sent me this email on 06.06.2018, now today *08.06.2018* my cards (all of them) are still blocked, quite obviously for no reason. This is what I call "excellent" customer service, if wirex cards were my main cards, I would end up homeless on the street together with my family.
Once again, I have nothing against Wirex, I had great experience with Oleksii (from the customer service team), but I am extremely disgusted, how they clearly stated their fault and did not fix it for 4 days leaving me with blocked cards.

P.S. Just some notes: 1) No contact numbers, so only email communication 2) Upon activation I found their "auto-scanner" system for the new cards is just terrible, I had it on my iPhone 7 and their own system read their cards wrong (like wrong exp date and such) like 5-6 times! 3) It might be in their TOS, but it was not like that before, after I have activated my plastic cards my virtual cards together with the old UK IBAN were automatically terminated, I had the UK card added to a couple of places like Amazon, Ebay, etc, now I need to change it, because they did not notify me about "this swap". Anyways I think it might be in their TOS, so I cannot be angry at them, but it will be good if they show you a notification.

Salary/wage is 250 euro per month! in my country, 20k euros is perfect for me, if you want more get a real job and open an account with a real bank.

So I registered for Revolut yesterday. It was cool at first, I topped up my account with 10 GBP, it went smooth.
But guess what? They allowed me to top-up my account and after I deposited they basically started demanding for all kind of documents.
You want to activate your cards - verification first
You want to send a bank transfer - verification first
You want to breath air - verification first
Need to mention their verification system is a brutal crap, I spend 1 hours trying to take a good photo of my passport and a selfie, promptly did it and verification failed.
Contacted the support and the slavic girl said:
"Hi there, my name is Oleksandra (Sure they are based in the UK). I'll look right into your query!
I will refer you to the appropiate team who is better suited to  help you. Please be patient as they get back to you as soon as possible. Have a nice day"
SAY WHAT??? I WASN'T GIVE A CHANCE TO REPLY TO THAT AGENT AT ALL!
I manually scanned my passport (very high resolution) and took a selfie with my camera, uploaded my documents, and another "british girl"  Aleksandra is demanding selfie with my passport now (they did not mention about sefie with my passport in the verification process).
I told her that I believe this company and all the hidden procedures to be a scam, and I awnt them to cancel the topup (I believe I have the right to cancel in 14 days beingin the EU).
She stopped responding to me. Quite obviously they are scammers!

Dude you must be out of your mind to seek $250 ($225) for a single card! And may we have your bin (first 6 digits) so we can check the real card issuer?

I can only feeel your pain, Wirex did similar thing to me and I had to take a loan from my bank with very high interest rate in order to buy my family their Christmas gifts.
Shame that most companies involved into crypto currencies and bitcoin/alt coins turned into scam and scam operations nowadays.
At certain point they just decide to exit scam or scam customer here and there, that is actually a well know method you scam a % of your customers and ask rest to leave positive reports and shit about you.
50% of the kids on hackforums practice this scam method to foor other members that they are legit and randomly scam other members.

 Oleksii Gnatenko from Wirex resolved my issues! Glad that he is there for their customers!

done deal. you "quoted" my posts a few times so you may want do to the same to keep the thread clean and on the topic.

I would like to provide an update on my situation. It turns out guys from Wirex support are really cool. They helped me and my account is verified now.
I sent Wirex PM and he/she followed with my case. Oleksii  from the support team also helped me. Thank you guys!