Bitstamp are absolutely pathetic at the moment.
My years old account was terminated in November despite providing KYC for the N'th time. I was assured that I would receive my money back in a timely manner, so I was pretty unconcerned with losing the account (I don't use Bitstamp to trade anymore as the USD>EUR>GBP conversions are a killer)
Sadly, 2 months later, they have still not returned my money (6 figures). They also are incapable of replying to support tickets and emails in anything less than 3 weeks (literally, no exaggeration). I've had to get the regulator involved to try and resolve the situation.
Absolutely disgusted with their service, and hugely regret fighting their corner on here and on reddit over the years. Being overwhelmed is not an excuse, they should have done the decent thing and close registrations until they can service the customer base that they already have.