There's already been a few threads on this, but it seems worth warning people again. Cloudbet is refusing to allow me to withdraw my funds. I've been trying for 5 days now, had multiple support tickets closed without response. I've included their latest response below. Note that they are citing two "rules" that are nowhere documented on their site.
1. You have to make a wager (I did)
2. You have to withdraw to the same bitcoin address (I no longer have access to that wallet)
Fortunately, my case is "only" .15 BTC so not that big of a loss if I can't get it. Either way, I won't ever be using their site again -- good luck to you if you do.
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Adrian (Cloudbet)
Mar 21, 12:08 UTC
Hi,
Thank you for contacting us.
We notice that you have deposited and are now submitting for a withdrawal without having made any wagers. Can I ask that you explain your reasons for doing this?
If you wish to withdraw without making use of Cloudbet's services, you will need to withdraw to the same wallet address that you made your deposit from. Once this is done, please contact support again and we will check the destination address.
Best regards,
Adrian
Cloudbet Support Team
Cloudbet should really step up their game and stop seizing peoples funds for nothing.
You havent stated the rules in your terms and conditions, the player has not cheated you out of anything(at least according to him), he has not done anything that is illegal to deserve his funds to be seized. The whole point of using bitcoin is to have instant deposits and withdrawals.
On your site you claim that you offer instant withdrawals most of the time, but my personal experience with you guys say otherwise.
I wouldnt recommend anyone use Cloudbet
Their reputation is pretty bad as Yuuto said.