I got the same interview request. Those reading this thread, they locked my account. They insisted for a recorded video call interview. It is not mandated by BSP to interview customers via video call to get your "KYC" or know your customer details to update your customer record on their system. Withdraw your money and/or crypto as soon as you read this because you will never know when they will lock your account. I don't trust them anymore. I have found another platform way better than coins.ph.
I use Abra app now. Setting up this app is seamless for me. Verification process of customers is automated (mabilis). The fees are low and can transfer money to your bank account, e-wallets, crypto wallets, etc..