I cancelled the larger amount withdrawal, and requested a smaller amount withdrawal, waited for that to clear. Then repeated the process.

I was at 17 days, cancelled my withdrawal and put in withdrawals for smaller amounts and they processed them. Rubbish site.

2 full weeks waiting for my withdrawal. If you wish to use this site, I suggest you be aware and informed before depositing. I am not sure if i'll ever receive my funds considering the length of time that has passed.

It's day 13 and i'm still waiting for this withdrawal. I'm unsure as to what the delay is, but i'd appreciate resolution soon as we are a day away from 2 weeks since the request was put in.

Glad to hear you got your withdraw! Hoping for the same with Ronnie's help

Agreed, I have a withdrawal pending for 10 days and I will say to be fair for the last 3-4 years i've had 0 issues with cloudbet. Instant withdrawals, great lines and excellent all round.

Its only in the last month that i've been repeatedly disappointed and have seen my trust slowly erode with the long withdrawal times. 10 days and counting is absurd.

Day 10 still waiting for my withdrawal

Sent you a message a day or so ago, and another one now.

Coming up on 9 days to get a .67 btc withdrawal. Please please improve the turn around time of your withdrawal system.

Please improve this, that is far out of the reasonable range.

@Ronnie - Thank you for looking into this for me. I will let you know if I dont hear back from the support team in the next 24 hours. I am now at just over the 1 week mark since my request was put in so hoping to have this resolved soon.

I want to preface this by saying up to the last few days i've been a huge Cloudbet fan, but my recent experience has really soured me on this book. I have always had an easy seamless experience withdrawing winnings up until now.

I requested a payout 5 days ago (120 hours) and the withdrawal request still shows as pending. I have contacted support maybe 8 or 9 times in the last few days requesting information as to why the payout is delayed. Support has given me multiple reasons including:

-I am part of a small group of players who's withdrawals are backlogged
-Withdrawals are backlogged overall and team is working through the backlog now
-There is a technical glitch preventing my withdrawal
-It is unknown why my withdrawal is pending
-My withdrawal will be imminently processed

I have no faith in any of the reasons provided above given the lack of consistency and general disinterest in getting me an answer as to why there is a delay. There is no escalation process beyond each rep saying that they have messaged the "payments team" who will get back to me as soon as possible. I have yet to hear from this team. Support's message is that I need to wait for the payments team to get back to me, am I expected to wait indefinitely?

I did receive an email from the Customer Service Manager (Scott) 3 days ago saying the team was working through a small backlog of withdrawals and that his hope was that I would receive my funds without reaching back out to Customer Service. Since then i sent another 2 emails to support, addressed to Scott (one a couple of days ago and one today) to which have received no answer.

I am happy to provide screenshots with proof of my withdrawal request, proof of the funds on their platform, proof of residency (showing I am not based in the US) and proof of ID if it will help facilitate getting my funds. I have 1.45 BTC on the platform, which to me a significant sum and I am hopeful that I will get some resolution by posting here.

I have sent Cloudbet a PM on this forum requesting help and hope to hear back.