Quote from: jackmaninov on February 18, 2014, 09:56:04 PM

Hey guys,

I had a weird issue with BTC.sx today. I was watching a long position go up and down in a background window, and I come back and it's gone. Checked the trade history, and it had been marked as Liquidated: user. The price hadn't hit either the stop or limit price (nowhere close), I have more BTC in my wallet than the deposit on the position, and now I'm stumped. Now their buy limit has been reached and I can't open any new long positions.

Did I get screwed? Their FAQ isn't very clear under what circumstances they may force a liquidation...

Same thing happened to me. I had three long positions closed (at $80-$100 above my stop prices), also marked as liquidated by user. So now I'm out the cost of funding the positions for 3 days as well as the 0.5 BTC my trades "lost" (though they would be profitable as of 5 minutes ago). Just sent support an email, very curious/anxious to see how/if they respond. Their FAQ isn't very clear about circumstances for forced liquidation, but this would not seem to be one of them -- and if it were, our trades would definitely not be marked as user liquidated.

Judging by their facebook page we're not the only ones having issues today.

hugoooo

Posts

Merits