Quote from: Raiz on December 19, 2013, 03:19:33 AM

Quote from: matreciman on December 18, 2013, 08:15:25 PM

It has now been 12 days since the purchase of my BTC and still no response from support.

I just wanted to back up your experience with my own. I purchased 2 BTC on Dec 8th. The money was taken out of my bank account on Dec 10th. The coins were supposed to be deposited on the 12th or 13th. The transaction then "disappeared" from my transaction history on Coinbase.com. I opened a support ticket as soon as I realized this had happened.

It's now Dec 18th and 2 BTC suddenly showed up in my account. There has been no response to my support ticket. There has been no compensation for the loss in price of the BTC. I sold/traded all of the rest of my bitcoin when they were much higher priced. I will be forced to take a $600 loss if I try to sell the coins they just put into my account. This is complete BS.

If they can't deliver on time, they need to cancel the order and refund the charges.

(FYI I have been a coinbase member for over 30 days and am instant verified)

I still have no resolution to the case and the purchase was made on December 6th. I don't even care about the lost money(should have been released with the price at $875) I just want my damn money back. Holding my money hostage for three weeks is just not acceptable, especially when I can't even get a response from support.

matreciman

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