I gave up.... Cry

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Hvanra

I've just realized that I used an incorrect address when attempting to fund (deposit into) my account. Rather than sending bitcoins to one of the "funding addresses" that MtGox provides, I accidentally sent bitcoins to an address that MtGox used when sending me a withdrawl in the past. Can you confirm that MtGox owns the address 1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5? If so, can you please credit the 3.46700611 bitcoins from transaction 929ef144e5c7e439684d6f1f9ef86b332546794dcbaaaf61b3f365b72b0894b0 to my account: M90407683X. I apologize for any inconvenience, and will be more careful about funding my account in the future.

Hans

May 24, 2013 00:36

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Linda Support

Support Desk

Hello,

Thank you for the email. I am sorry to inform you that once the withdrawal is initiated it cannot be cancelled or the BTC cannot be retrieved. For your information, 1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5 is a withdrawal BTC address and the BTC cannot be retrieved. Please contact us back for further assistance.

Thanks,

MtGox.com Team

May 29, 2013 18:41

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Hvanra

Hi,

it wasn't a withdrawal. I made a DEPOSIT to 1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5.
Since this address is owned by Mt Gox you are able to credit the bitcoins to my account.

Please look into the matter.

Thank you, Hans

June 01, 2013 03:47
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Marcus

Support Desk

Hello Hans,

Thank you for your reply and sorry for the confusion.

To start with BTC address 1PZmRkTrBv8sSn1mgYtjeVwJLtxwUGEHr5 is not linked to your account or any account here in Mt.Gox and please be advised that if BTC address is not linked there is no chance for your BTC to reach your Mt.Gox BTC wallet.

Please contact sender to have your funds returned. Let us know if you would require any further assistance regarding this issue.

Thanks,

MtGox.com Team

June 01, 2013 13:24
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Linda Support

Support Desk

Hello,

Would you require any further assistance regarding this matter?

Thanks,

MtGox.com Team

June 05, 2013 00:59

hvanra

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