Quote from: HodlerCompany on February 10, 2022, 07:56:33 AM

Hello, this is Charles

Due to the loss of our database to the hacker, we have absolutely no way of showing who owned what wallet address without the deposit confirmation emails.
These emails contained your username your, deposit address, the amount of the deposit and the TX ID.

We sent out these emails for any deposit that was made and due to the amount of people trying to claim deposits that did not belong to them by simply grabbing
a tx id off of an explorer that showed an address and claiming it was theirs we had to do something to ensure we were not giving refunds to fake claims.

I will approve any refund however if you can provide me your deposit address, that it is an altilly address and some sort real proof that it belongs to you.

We have absolutely no intentions of trying to keep anyone from a refund. We just need to know beyond doubt that it is legitimate.

If you are able to provide the above then please by all means reply back to your tickets and ask for me personally.

Charles aka Chuck
Altilly Customer Service

I also have to get something off my chest here.

My first login was on:
From: altilly [mailto:operations@altilly.com]
Sent: Friday, 25 December 2020 14:34
To: mimo-1@XXXXXXXXX.net
Subject: Successful Login

I, never received a deposit confirm mail,
As I only registered about 10 hours before the HACK.

I made my first and only deposit from my Exodus Wallet:
send USDT from my Exodus Wallet,
https://etherscan.io/tx/0x9ea245c255df7478b32c2012b40ded0ddb36fc685e812235f17a8517d58fd642
"For this" I received "NO" deposit mail.
(SPAM folder was checked immediately) !
How am I supposed to prove this?

The "USDT" were immediately exchanged on their exchange against BTC to buy the Jackpot 777 COIN for it.
For this I have created 10 orders, of which 2 orders were executed. For this I have received 2 x Withdrawal Confirmation mails,
which I have also sent you in the original.

AGAIN: how should I prove this ? Without Deposit Mail ??
I have already written to you several times, but you insist on these Deposit Mails.
I do not know what to do,
and it is after all (or only) about approx. 600 USD

Greetings
sirrok

sirrok

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