Quote from: phyxfund on December 13, 2017, 07:18:01 PM

The mod stickied that comments will be disabled on the subreddit a few hours. Could you Let me know if you get a response from them? I can't tell if they're support is overload or if I'm getting scammed.

So strange I get that they want to avoid duplicate support tickets but they need to just sticky a post in that subreddit saying use that the support email is the only method of support. Not deleting all new posts, it's hard to know your post has been deleted on Reddit.

I did get contacted by support, but they obviously didn't understand my request or just ignored what I wrote.

This is my only email response I've received so far...https://i.imgur.com/GE4GzM5.jpg

Slight problem Changelly, I have my Ripple transaction here saying that you received my Ripple.

I responded, clarifying the issue but it has been 10 hours now and still no response or Ripple.

My situation is VERY easy to fix, which is what makes me suspicious. I sent them Ripple to do a conversion, their system never picked up that they received the Ripple for whatever reason (I used the correct address and destination tag). I no longer want the conversion to go ahead because it's been over a day since I initially did it. So I want them to send the Ripple back to the address that I gave them. So they need to just check their wallet for my payment (checking the destination tag and amount), then just send some ripple. It could be done in under 5 minutes.

I will keep this thread updated.

Goosus

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