Quote from: MasterCoin55555 on December 14, 2017, 09:27:10 AM

I wrote a lot of tickets sent to you but no reply. So I posted to bitcointalk for you to read and support me.
I sent 0.0128 bit on 11/12/2017 and confirmed by blockchain.info. Cán in my exa web I do not currently pending and I have not gotten the bit. I btc: 1MMGnATUMZzduhuCiwd4AYNRwaQhiXsWuY Gmail: ngobao.ceo.4.0@gmail.com Thanks you!

Dear Master Coin 55555,

We are upgrading the wallet to avoid this pending. Please kindly refer to our newsletter to get updated.

"Dear Exacoin Community,
With the support from the society, 1,350,000 Exacoins have been sold for around 5,000 members on the first 3 days of the ICO.
Up to now, more than 50,000 members have joined in Exa Community with over 5,000 new registrations on a daily basis.

Regarding the system support:
1. More than 200 cases of 2FA lost have been solved. Please, simply logging into your account again to enable your 2FA. We suggest you update your security questions & take the screenshot of your 2FA to avoid losing information.
2. Over 300 accounts faced with BTC/ETH transactions have been solved. If you send to the right wallet address, we guarantee that it will be credited to your accounts. We are trying out best to get it done.
3. Moreover, we have detected 400 accounts tried to use bots to interfered in the ICO. These accounts are now temporarily locked.

In the ICO, if you see the EXA being credited to your account, but the status is "Pending" or "Queuing". It means you are on the waiting list. This does not guarantee that you have the coins. If you successfully get EXA, it shows "Completed". If you fail to buy Exa, the status is " Limit exceeded". Then, you may find your ETH or BTC being deducted. Please do not worry. You will get the BTC or ETH refunds before the next opening day of the ICO.

If you have any issue related to the system, please kindly raise a ticket instead of raising email. Our team will proceed based on tickets. (How to find ticket: log in your account, go to Support tab, and click Ticket button. Please be specific in your ticket by providing: your problem, your accounts, your transactions, date of transactions......). Please raise 1 ticket for 1 issue only. If multiple tickets are raised at the same issue on the same issue, our system will base on the latest one to proceed. Which means you might have to wait longer until your problem can be solved. We streamline the support team via using tickets instead of solving via email or social networks. With this upgrade, our response will be much faster, and we can serve you better.

Thank you,
Exacoin Global Team."

EXACOIN GLOBAL

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