Quote from: XinXan on December 08, 2017, 12:49:51 AM

Quote from: pavelssn on December 07, 2017, 10:39:40 PM

Yes! Finally verified! Ticket #348219 - solved

I was sending a messages in my ticket regularly, there was no answer. Now I decided to send this message:
"Damn slackers, when you finally will start to solve your client's problems? A lot of people are waiting so long to get verified but you just ignore everyone. Fucking scammers! Worst support ever! Going to report your company to FBI for scamming! :@"

Plus I have sent an e-mail addressed to bill@bittrex.com and ryan@bittrex.com:
"Hello again!

You have a worst support ever. Is it your company's policy to ignore your clients, or just a support are slackers? I`m going to report your company to FBI for scamming. I know, a lot of people already did that, and I will be the one more person!"

Got verified after 10 minutes..... And reply in my Support Ticket was from Ryan.

And what did they tell you? Can you post the email image because I honestly don't really believe you. I don't know if the best approach is to insult them and threaten them, could work but could also just easily backfire on you.

I agree with you, and I understand that insulting is a bad way to solve problems, I`m actually against insulting, I prefer to live in peace. But what else should I do if they pay no attention to they customers? Should I beg them to verify my account? I wouldn't do that if I there would be any response from a support team, not only one message from a bot, that says, that typically resolving a problem takes up to 7 days but may last a bit longer due to active support ticket amount. A bit longer? 41 day (in my case)? Other customers are waiting for 50-70 days already, as I see in some posts. My very first message that I have opened a ticket with was fully polite and with respect indeed. Is it normal, that they allow people to deposit money without withdrawing options? Yes, I know that this is my fault that I have made a deposit on unverified account. But I have been registering on other markets before Bittrex and there was no problems with verification, so I was sure I will have no problems on Bittrex as well. I have submitted my info and documents, and then made a deposit. And I believe that I`m not the only one who was thinking that there will be no problems with verification.

The answer was:
Please accept our apologies for the delay. We are required to properly verify all users on the Bittrex Exchange to comply with governmental regulations and KYC (Know Your Customer) best practices. A manual review of your ID / photo submission was performed and your account is now Enhanced Verified.

Please make sure to enable two-factor from your settings if you have not yet done so. This will increase your limits to the max and further protect your account.

Please also make sure to always visit https://www.bittrex.com directly, rather then using a search engine. This will help avoid the possibility of accidentally providing your information to a phishing site.

Best Regards,

Ryan @ Bittrex

And actually I`m going to send them my apologies as well, as I understand that maybe I`m not completely right in this situation too. But at least the thing I did, worked for me.

pavelssn

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